Message

Cause

Action

CHANGE CARTRIDGE

The BJ cartridge is empty.

Replace the BJ cartridge (see

p.9-6). The fax will then print automatically any documents received in memory.

CHECK DOCUMENT

The document is not set in the

 

document tray.

CHECK PAPER SIZE

The size of the paper in the

 

multi-purpose tray and that

 

specified in the PAPER SIZE

 

setting are different.

CHECK PRINTER

There may be an obstruction

 

that is not allowing the

 

cartridge holder mechanism

 

to move.

Set the document you are trying to send or copy (see p. 3-2) and start again.

Load the correct paper size or change the PAPER SIZE setting (see p. 8-4).

Check for any obstruction (paper clip, small object, etc.) and also that the orange protective cap and tape are removed from the BJ cartridge. Check also for a paper jam and clear the jam if necessary (see

p.9-1). Then press [Stop] and start again.

The BJ cartridge may be defective.

The waste ink tank (which holds the ink used for print head cleaning) may be full.

Press [Stop]. Reinstall the BJ cartridge (see p. 1-9) and start again.

In either case, if the error does not clear, try unplugging the fax. Wait several minutes, then plug it back in. Also, try replacing the BJ cartridge with a new one (see p. 9-6).

Contact your local authorised Canon dealer or the Canon help line to have the waste ink tank replaced immediately.

Clear the paper jam (see p. 9-1).

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