Troubleshooting | Sony KDL-50W650A, KDL-32W650A specification

i-Manual

Basic Operations

Parts Description

Watching TV

Using Other Devices

Using “BRAVIA” Sync

Devices

Useful Functions

Using Internet

Using Home Network

Configuring Various

Settings

Troubleshooting

How to Use Bookmarks

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Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

Sound Symptoms

Connected Device Symptoms

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

Screen mirroring Symptoms

TV SideView Symptoms

Wi-Fi 5GHz Symptoms

Notes

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Sony KDL-50W650A, KDL-32W650A manual Troubleshooting

Contents

KDL-50W650A/32W650A Basic Operations Basic Operations TV Controls/Terminals/Indicators Remote ControlParts Description Terminals Watching TV Selecting ChannelsWatching Twin Picture Changing Display/Audio Using Other Devices BD/DVD PlayerAudio System Using Bravia Sync Devices Using Bravia Sync Devices Picture/Sound Auto Adjustment Saving Power ConsumptionUsing Clock/Timers Useful Functions Using Internet Connecting to the InternetUsing Skype Using Home Network Home Network Settings Configuring Various Settings Picture/Screen Settings Selecting picture modeChannel Settings General Settings Software Update Support Troubleshooting How to Use Bookmarks To access the bookmarkedTo save a To return to the previous screen Basic Operations Using Other Devices Using Internet Troubleshooting How to use remote Using / / / and ButtonsUsing Return and Color Buttons To operate functions using the color buttons Home Menu screen OverviewCategories in the Home Menu Settings StepsTips Setting Memory Picture ModeReset Available Options Color Temperature ResolutionBacklight Picture Advanced Settings Enjoy Internet on TV How to use i-Manual Searching for Information Displaying the Page Again While Operating the TV Saving Frequently Viewed Pages BookmarkTo go to the main To close the i-Manual Quickly Accessing Functions by the Options Button Useful Options button Displaying left-and-right pictures P&P Available Combinations of Two PicturesTo change the picture size This function is not available with PC format signals Watch connected device Front Illumination LEDSensors and Illumination Blinking Blinking speed depends on status TV is turned on Sony Corporation Power CH +/- Channel/ / , +/- VolumeRight Input select/ Select/Confirm Bottom LAN Rear Video Left Hdmi USB DC in 19.5 Top PIC OFF Upper Color buttons Middle SEN Lower Display VOL + Muting Selecting channels from the Home Menu To change the settings later Selecting channels by the CH +/- buttonsAuto Program Selection Fast Zapping Selecting channels by the number buttons Displaying picture-in-picture PIP To move the inset window Sony Corporation Display information Subtitles/Closed captions Screen format/Wide Mode Available Options 43 Original Source Available Options 169 Original Source CaptionsFine-Normal Fine-Full Available Options PC Timing Audio for analog mode StereoAuto SAP Mono Hdmi connection Making a Connection Component video connection Composite connection Digital Still Camera/Camcorder USB Device To automatically display thumbnail view or a slideshowTo check the supported file formats Tips Corresponding PC input signal Sony Corporation Hdmi connection Optical audio connection Audio cable connection To switch to MHL input automatically MHL DeviceTo charge an MHL device Playable file formats Checking supported file formats Setting Bravia Sync Available Bravia Sync Operations BD/DVD playerAV amplifier Video camera Using the Sync Menu Available ItemsDevice Selection Device Control TV Control Setting Buttons to Control the HDMI/MHL Device None Tuning Keys Tuning and Menu KeysMenu Keys Displaying the Bravia Sync Device List Auto Auto 24p SyncGeneral Cinema SportsMusic Animation Overview To access items added to Favorites Adding to FavoritesTo remove an item from Favorites To sort the list of applications Screen Saving power by picture brightness Picture OffHigh Low Off Turning the TV off by monitoring idle time Turning the TV off by monitoring input signal Setting the current time manually Setting the on timer Setting the sleep timer Using TV as Picture Frame To change the duration period Sony Corporation Setting parental lock password Setting viewing restriction Sony Corporation Blocking specific channels Wireless connection built-in wireless LAN To turn off the built-in wireless LAN Tips Wired connection with a LAN cable Sony Corporation Setting IPv6 Sony Corporation Browsing Websites To enter a URLTo change the character size Sony Corporation To seek forward/backward in video content Watching Internet VideoTo avoid video/sound interruption To update Internet Video content services Performing initial setup About the status icons in the Home Menu 103 Making a call About the status icons in the contact list About the status icons in the call history list To call by entering a phone numberTo add contacts to the contact list To receive a call 106 Current View Information Search To operate the search resultTo search again To display a bookmark 108 Keyword Search 110 Playing Content on a PC 112 Enabling the renderer function Allowing/blocking access from controller Making advanced renderer settings Auto Access PermissionSmart Select Selecting servers to display Checking server connection Playing Content with Renderer Function Using a Smartphone/Tablet as a Remote 120 Using Wi-Fi Direct Function If the connection does not succeed To connect another device To change the name of the TV shown on the connected deviceTo list connected devices/deregister devices Using Screen mirroring 124 Selecting picture mode Vivid Standard CustomGame-Standard Game-Original Locking picture adjustment Setting screen size/position Wide ModeAvailable Options for inputs other than a PC Available Options for PC input Adjusting various sound settings e.g. bass/treble/balance Sound Mode Advanced Auto Volume Volume OffsetSound Booster Equalizer Setting sound according to TV position Table-Top StandWall Mount 133 Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Setting the information banner SmallMedium Large Setting closed captions CC DisplayAnalog CC Digital CC Turning off the key tone of remote control operations Turning off start-up logo Demo Mode Auto Brightness AdjustDark Simple Response Setting menu language Setting your region Selecting speakers to output sound Outputting sound from headphones 150 Setting headphone speaker link Managing external inputs Switching the video input Component Making detailed settings of video input 155 Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TV’s software Power Symptoms TV turns off automaticallyTV turns on automatically Picture/Screen Symptoms Tiny black points and/or bright points appear on the screenPicture quality is not as good as viewed at the store Distorted picture Screen format/wide mode changes automatically Blurry picture or poor colorThere is lag between video and sound Suddenly the picture becomes small Demonstration mode appears in the screen TV screen feels warm Broadcast Reception Symptoms There is picture or sound noise when viewing a TV channelGhosting or double images appear Only snow noise or black picture appears on the screen You cannot receive or select channels Some digital cable channels are not displayedBroadcast HD formats have poor quality Noisy picture Sound Symptoms No sound but good pictureAudio noise No audio or low audio with home theater system Connected Device Symptoms No picture from connected deviceYou cannot select connected device in the Home Menu Some input sources cannot be selected Photo images or folders take time to display You cannot find a connected Bravia Sync Hdmi deviceYou cannot control a second AV receiver TV does not output picture and/or sound from the MHL device Network/Application Symptoms Certain Internet video content displays a loss of detail Good picture quality but no sound on Internet video contentApps are inaccessible Poor picture on Internet Video TV cannot access the Internet when IPv6 is set Home Network Symptoms Server is inaccessibleYour TV cannot connect to the server 174 Remote Control Symptoms Remote control does not operate Screen mirroring Symptoms Some pay contents cannot be playedTV cannot connect to a Miracast compatible device Video or sound sometimes cuts out TV SideView Symptoms Wi-Fi 5GHz Symptoms 179 Foto Video Vídeo 音频编解码器幕类型大分辨率内部 / 外部 VP8 Taxa de Amostragem do Áudio Codec em Conteúdo de Vídeo External Subtitle Sami