Sony KDP 65XBR2, KDP 57XBR2 instruction manual Troubleshooting

Models: KDP 65XBR2 KDP 57XBR2

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Other Information

Troubleshooting

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only).

Problem

Possible Remedies

No picture (screen not lit), no sound

Make sure the projection TV’s power cord is connected securely to the wall outlet.

If your projection TV does not turn on, and a red light keeps flashing, your projection TV may need service. Call your local Sony Service Center.

Push the power button on the front of the projection TV.

Check to see if the TV/VIDEO setting is correct: when watching TV,

 

 

set to TV. When watching connected equipment, set to VIDEO 1, 2, 3,

 

 

4, 5 or 6, as appropriate.

 

Try another channel (it could be station trouble).

 

 

 

Remote control

Batteries could be weak. Replace the batteries.

does not operate

Press TV (FUNCTION) when operating the projection TV.

 

Make sure the projection TV’s power cord is connected securely to

 

 

the wall outlet.

 

Locate the projection TV at least 3-4 feet away from fluorescent

 

 

lights.

 

Check the orientation of the batteries.

 

 

 

Dark, poor or no

Adjust the Picture setting in the Video menu (see page 52).

picture (screen lit),

Adjust the Brightness setting in the Video menu (see page 52).

good sound

Check antenna/cable connections.

 

 

 

 

Good picture,

Press MUTING so that Muting disappears from the screen (see page 4).

no sound

 

 

Cannot receive upper channels (UHF) when using an antenna

Use Auto Program in the Channel Setup menu to add receivable channels that are not presently in memory (see page 58).

No color

Adjust the Color settings in the Video menu (see page 53).

 

 

Only snow and noise

Check the antenna/cable connections.

appear on the screen

Try another channel (it could be station trouble).

 

Press ANT to change the input mode (see page 4).

 

 

Picture is displayed, but

Try setting the Picture Mode to Game (see page 52).

snow or noise is obvious

 

 

 

Only a black screen

Indicates there is no signal for the digital channel you are tuned to.

appears

 

 

 

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Sony KDP 65XBR2, KDP 57XBR2 instruction manual Troubleshooting