Troubleshooting
Check whether the 1 indicator is flashing in red.
When it is flashing
The
1Measure how many times the 1 indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds.
2Press 1 on the TV (front side) to switch it off, disconnect the AC power cord, and inform your dealer or Sony service center of how the indicator flashes (duration and interval).
When it is not flashing
1Check the items in the tables, below.
2If the problem still persists, have your TV serviced by qualified service personnel.
Picture
Problem | Cause/Remedy |
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No picture (screen is dark) and | • Check the power cord, antenna, and VCR connection. |
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no sound | • The TV is not turned on. Press 1 on the TV (front side). | ||
| • If the 1 indicator lights up in red, press TV "/1. |
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No picture or no menu | • | Check that the optional equipment is on and press | / repeatedly until |
information from equipment |
| the correct input symbol is displayed on the screen. |
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connected to the video input | • | Check the connection between the optional equipment and the TV. | |
jack |
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Distorted picture | • Check if any connected optional equipment is installed in front of the TV or | ||
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| beside the TV. When installing optional equipment, leave some space | |
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| between the optional equipment and the TV. |
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| • | When changing channels, turn off any equipment connected to the video | |
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| input jack on the rear of the TV. |
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| • Broadcast signals are too strong. Turn off or disconnect the booster if it is in | ||
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| use. |
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Double images or ghosting • Check antenna/cable connections.
•Check the antenna location and direction. Contact a Sony dealer for advice.
•Set Image Shift to an appropriate value. The default setting is Auto. If doubled images appear with Auto, select the best value from 1 to 4 (see page 37).
•Broadcast signals are reflected by nearby mountains or building. Use the fine tuning (“Fine”) function (page 33). Otherwise, use a highly direction antenna.
•Use of a booster is inappropriate. Turn off or disconnect the booster if it is in use.
Snowy picture and noisy sound • The antenna connection is loose or the antenna cable is damaged. Check the cable and connection on the TV, VCR, and on the wall (page 14).
•Channel presetting is inappropriate or incomplete. Perform “Manual Program” in the “Program” menu to preset the channel again (page 33).
•The antenna type is inappropriate. Check the antenna type (VHF/UHF). Contact a Sony dealer for advice.
•The antenna direction needs adjustment. Adjust the antenna direction. Contact a Sony dealer for advice.
•Signal transmission is low. Try using a booster.