Additional

Information

Troubleshooting

If, after reading the following instructions, you have additional questions related to the use of your Sony TV, please call one of the following numbers.

Customers in the continental United States contact the Direct Response Center at:

1-800-222-SONY (7669)

Customers in Canada contact the Customer Relations Center at:

1-877-899-SONY (7669)

Additional Information

Self-diagnosis function

The TV is equipped with a self-diagnosis function. If there is a problem with your TV, the STANDBY/ SLEEP indicator on the front panel will flash in orange repeatedly. Writing down the duration of flashes and interval between flashes helps you inform qualified Sony personnel of the TV’s condition.

STANDBY/SLEEP indicator (flashing in orange)

1Measure how long the STANDBY/SLEEP indicator flashes and stops flashing.

For example, the indicator flashes for 2 seconds, stops flashing for 1 second, and flashes for 2 seconds.

2Press POWER on the TV to turn it off, and disconnect the AC power adaptor and cord, then inform qualified Sony personnel or the Direct Response Center/Customer Relations Center of how the indicator flashes (duration and interval).

Trouble symptoms and remedies

Problem

Possible remedies

 

No picture.

 

 

 

 

Cannot receive any channels.

•

Make sure the power cord is connected securely.

 

 

•

Turn on the power of the TV.

 

 

 

•

Check antenna/cable connections.

 

 

•

Check your HD Mode setting (page 8).

 

 

 

Select “HD Mode: 1080” when you receive a picture consisting of 1080 horizontal lines

 

 

 

with interlaced scanning, and select “HD Mode: 1035” when you receive a picture

 

 

 

consisting of 1035 horizontal lines with interlaced scanning.

 

 

 

For normal use of the TV, use “HD Mode: 1080” (factory setting).

 

 

 

 

 

 

Cannot receive upper

•

Set “Cable” to “Off” in the

(Channel) menu (page 20).

 

channels (UHF) when using

•

Perform Auto Program to add receivable channels that are not presently in the TV’s

 

an antenna.

 

memory (page 20).

 

 

 

 

 

 

TV is locked to one channel.

•

Perform Auto Program to add receivable channels that are not presently in the TV’s

 

 

 

memory (page 20).

 

 

 

•

Check your Channel Fix setting (page 21).

 

 

 

 

 

Cannot receive any channels

•

Perform Auto Program to add receivable channels that are not presently in the TV’s

 

when using cable TV.

 

memory (page 20).

 

 

 

•

Make sure “Cable” in the

(Channel) menu is set to “On” (page 20).

 

 

 

 

 

Cannot receive or select

•

Perform Auto Program to add receivable channels that are not presently in the TV’s

 

channels.

 

memory (page 20).

 

 

 

 

 

 

The TV turns off

•

This TV automatically changes to the standby mode after displaying the message “TV will

 

automatically.

 

turn off soon” if it receives no broadcast or input signal through the connected equipment

 

(The TV enters the standby

 

for 10 minutes.

 

 

mode.)

•

Check that the Sleep timer is activated (page 50).

 

 

 

 

 

(Continued)

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