Additional
Information
Troubleshooting
If, after reading the following instructions, you have additional questions related to the use of your Sony TV, please call one of the following numbers.
Customers in the continental United States contact the Direct Response Center at:
Customers in Canada contact the Customer Relations Center at:
Additional Information
Self-diagnosis function
The TV is equipped with a 
indicator on the front panel will flash repeatedly in red.
Writing down the duration of flashes and interval between flashes helps you inform qualified Sony personnel of the TV’s condition.
1/
indicator (flashing in red)
1Measure how long the 1/
indicator flashes and stops flashing.
For example, the indicator flashes for 2 seconds, stops flashing for 1 second, and flashes for 2 seconds.
2Press I on the TV to turn it off, and disconnect the power cord, then inform qualified Sony personnel or the Direct Response Center/ Customer Relations Center of how the indicator flashes (duration and interval).
Trouble symptoms and remedies
Problem | Possible remedies |
| |||
No picture. | • | Make sure the power cord is connected securely. | |||
| Cannot receive any channels. | ||||
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| • | Turn on the power of the TV. |
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| • | Check antenna/cable connections. | ||
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| Cannot receive upper | • | Set “Cable” to “Off” in the | (Channel) menu (page 20). | |
| channels (UHF) when using | • | Perform Auto Program to add receivable channels that are not presently in the TV’s | ||
| an antenna. |
| memory (page 20). |
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| TV is locked to one channel. | • | Perform Auto Program to add receivable channels that are not presently in the TV’s | ||
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| memory (page 20). |
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| • | Check your Channel Fix setting (page 21). | ||
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| Cannot receive any channels | • | Perform Auto Program to add receivable channels that are not presently in the TV’s | ||
| when using cable TV. |
| memory (page 20). |
| |
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| • | Make sure “Cable” in the | (Channel) menu is set to “On” (page 20). | |
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| Cannot receive or select | • | Perform Auto Program to add receivable channels that are not presently in the TV’s | ||
| channels. |
| memory (page 20). |
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| The TV turns off | • | This TV automatically changes to the standby mode after displaying the message “TV will | ||
| automatically. |
| turn off soon” if it receives no broadcast or input signal through the connected equipment | ||
| (The TV enters the standby |
| for 10 minutes. |
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| mode.) | • | Check that the Sleep timer is activated (page 50). | ||
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| Some video sources do not | • | Check the connection between the optional video equipment and the TV. | ||
| appear. | • | Press TV/VIDEO on the remote control (page 28). | ||
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| • | If you connect the video equipment to the S VIDEO input of the TV, set “Auto YC” to | ||
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| “On” in the | (Setup) menu (page 12). | |
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| • | This TV supports only the 480i and 480p signal format. If you connect the video | ||
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| equipment to the TV through the VIDEO 3 IN jacks, check that the equipment is set to | ||
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| output 480i or 480p signals. |
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