Additional Information

Troubleshooting

If, after reading the following instructions, you have additional questions related to the use of your Sony Video/TV, please call one of the following members (English only).

Customers in the continental United States contact the Direct Response Center at: 1-800-222-SONY (7669)

Customers in Canada contact the Customer Relations Center at: (416) 499-SONY (7669)

Function

Problems

Possible causes and remedies

TV reception

No picture (screen is

• The AC power cord is disconnected.

 

dark), no sound

/Connect the AC power cord.

 

 

• The Video/TV is switched off.

 

 

/Press POWER.

 

 

• The Parental Control feature is activated.

 

 

/See “Activating the Parental Control feature” on page 40.

 

 

 

 

Good picture but no

• The headphones are connected to the 2jack.

 

sound

/Disconnect the headphones.

 

 

• MUTING is displayed on the screen.

 

 

/Press MUTING.

 

 

• Verify your audio mode (KV-20VS42 only).

 

 

/Check the MTS setting in the AUDIO menu.

 

 

• Press VOL+.

 

 

• Check antenna/cable connections. (page 5)

No color or poor color (screen is dark) for color programs, but good sound.

•Adjust “PICTURE,” “BRIGHTNESS,” “COLOR,” “HUE,” and “SHARPNESS” in the VIDEO menu. (page 19)

 

No picture, no sound

• The connecting cord between the Video/TV and the input source is

 

from video input

disconnected.

 

source

/Connect it firmly.

 

 

• Input is not selected correctly.

 

 

/Press INPUT SELECT until the desired input indicator appears. (page 24)

 

 

 

 

Cannot receive VHF or

• Cable setting is not correct.

 

UHF channels when

/Set CABLE to OFF.

 

using an antenna.

 

 

TV is fixed to one

• Cable setting is not correct.

 

channel

/Set CHANNEL FIX to OFF.

Clock and

The clock has stopped

• The power has been interrupted or the AC power cord is disconnected for

timer

and “--/--” is

more than 30 minutes.

 

displayed.

/Re-set the clock and timer settings if necessary. (pages 15, 30)

 

 

 

Playback

Power is on, but the

• Moisture has condensed in the Video/TV.

 

tape does not run.

/Turn the power off, unplug the AC power cord and leave the Video/TV

 

 

for about one hour.

 

Poor playback picture

• Adjust the tracking. (page 55)

 

 

• The video heads are dirty.

 

 

/The video heads are dirty (see page 59). Clean the video heads using a

 

 

Sony video head cleaning cassette. If Sony cleaning cassettes are not

 

 

available in your area, have the heads cleaned at your nearest Sony

 

 

service facility (a standard service charge will be required). Do not use a

 

 

commercially available liquid type cleaning cassette other than Sony’s, as

 

 

they may damage the video heads.

 

 

/The video heads may have to be replaced. Consult your local Sony dealer

 

 

for more information.

58 Additional Information