33

Other Information
Other Information

Troubleshooting

If you have a problem with your TV, try the suggestions below. If the problem persists, see
“Contacting Sony” at the end of this section.

General

Problem Possible Remedies
I want to reset the TV
to the factory
settings
❏Turn on the TV. While holding down the RESET button on the
remote control, press POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
RESET button.
The TV is dirty ❏Clean the TV with a soft dry cloth. Never use strong solvents
such as thinner or benzine, which might damage the finish of
the cabinet.
I lost the parental
control password
❏In the password screen, enter the following master password:
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently
blocked channels.
There is a black box
on the screen
❏You have selected a text option in the Setup menu (page31) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
❏Press the POWER button on your remote control or on the TV
front panel.
Digital cable box
does not work
❏Be sure that you have not connected the digital cable box to the
TV's jack. This jack is not compatible with digital cable boxes.
❏If you are connecting a VCR and digital cable box using a
splitter, as described in pages 9, you must use a special bi-
directional splitter that is designed to work with your digital
cable box.