Troubleshooting
If a problem occurs during use, refer to the information provided in this section. If the problem persists, contact Sony LocationFree® Customer Support (1the back cover).
Base Station
Problem | Causes and remedies | |
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| |
Cannot turn the Base Station power off. | Keep the POWER button pressed for 3 seconds or longer. This forcibly | |
| turns the power off. | |
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| |
Cannot switch to setup mode. | • Make sure that the Base Station is powered on. | |
| • Check whether the SETUP MODE LED is blinking amber. | |
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| |
The NET AV LED lights amber. | The automatic NetAV check has failed. Start the LocationFree® Player, | |
| click | of the Base Station you want to set, click [Base Station |
| Settings], and then perform NetAV check manually to check the cause of | |
| the problem by following the instructions on the screen (1 page 23). | |
|
| |
The NETWORK LED on the Base | • Check whether the connection type is correct. | |
Station does not turn on. | • When you connect the Base Station to the wireless router by wireless, | |
| refer to “Wireless Settings (Client)” (1page 29) to check the settings. | |
| • Check whether the modem power and router power are turned on. | |
| If the power is turned on, try turning the power off, waiting for a short | |
| while, and then turning the power on again. | |
| • Make sure the LAN cable is securely connected. | |
| • Make sure you are using the correct type of LAN cable | |
| or | |
| To determine the cable type you need, refer to the operating instructions | |
| for the device you want to connect or contact your ISP. | |
| • Your Internet service contract may only allow one device to connect to | |
| the Internet at a time. Make sure no other device is already online. | |
|
| |
Cannot automatically receive an IP | • Make sure the LAN cable is securely connected. | |
address (no value displayed). | • Make sure the router’s DHCP server is enabled. | |
The WIRELESS LED on the Base Station keeps blinking and does not stay lit.
Bring the Base Station closer to the wireless router, and then check the WIRELESS LED on the Base Station.
If the WIRELESS LED lights: The settings are correct, but the wireless signal of the router may not reach to the install location of the Base Station. Check to see if something is interfering with the wireless signal, or the distance between the Base Station and the wireless router is too far for the wireless signal to reach.
If the WIRELESS LED keeps blinking: The Wireless Settings (Client) may be incorrect. Set them correctly (1page 29).
Others
Cannot connect a computer to the Base | • Is the wireless LAN set up properly? Configure the same information |
Station via a wireless connection. | on the computer as you set on [Wireless Settings (AP)] screen |
| |
| • Check the frequency band (2.4 GHz band or 5 GHz band) supported by |
| your computer or wireless LAN card and set the Base Station to operate |
| at that frequency band. |
| • Set the WLAN switch on the rear panel of the Base Station |
| “AP.” |
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|
Cannot connect PSP® to the Base | If you set the WLAN switch of the Base Station to CLIENT, select the |
Station. | wireless router as a wireless access point for the PSP® instead of |
| LocationFree® Base Station. |
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