Getting help
Sony Notebook User Guide
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My computer locks up
❑If you suspect one application is locking your system, you can try to stop it. To do this, press <Ctrl>+<Alt>+<Delete> simultaneously. If you have not changed the default settings, you will enter the Task Manager. Select the application or process that is locking your system, and then click End Task.
❑If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then select Turn Off.
❑If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power.
❑If your computer locks up while playing a
My software program locks up or crashes
❑Contact the software publisher or designated provider for technical support.
❑Make sure the software is compatible with your equipment and operating system.
❑Try
The pointer in the display moves on its own
A « drift » has occurred. This is not a malfunction. The pointer will stabilize if you do not touch the stick for a few seconds.
My mouse does not work
❑If you are using an optional Sony USB mouse, check that the appropriate driver and software are properly installed.
❑Check that the USB mouse is plugged into the USB connector.