Getting help

Sony Notebook User Guide

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About CD-ROMs and diskettes

My CD-RW/DVD-ROM drive tray does not open

❑Make sure the computer is turned on.

❑Press the eject button on the disc drive.

❑If the eject button does not work, you can open the tray by inserting a sharp, pointed object into the hole to the right of the eject button.

I cannot play a CD-ROM

❑After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.

❑Make sure the label of the disc is facing up.

❑If the disc requires software, make sure the software is installed according to the instructions of the program.

❑Check the volume of your speakers.

❑Clean the disc with an appropriate cleaner.

❑Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning it on.

I cannot play a DVD-ROM

❑If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed on the packaging of the disc.

❑If you hear sound but cannot see a picture, your computer's video resolution may be set too high. Change the resolution in the Windows® Control Panel – Display to a lower resolution.

❑If you see a picture but cannot hear any sound, check all of the following: