Getting help

Sony Notebook User Guide

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About the MOTION EYE camera

There is a vertical line when shooting a bright subject with a dark background using MOTION EYE

This is a phenomenon called “smear”. It is not a malfunction.

The image in the view finder of Smart Capture is rough

If you are shooting a subject in rapid movement, there may be a gap. This is not a malfunction.

The images captured with MOTION EYE are not clear

❑Shooting under fluorescent light may result in reflections.

❑Red or green noises may occur if the captured images include dark parts.

❑Check that the lens of the MOTION EYE is clean.

❑Use the focus ring to adjust.

There are picture gaps and sound gaps when importing video images

Gaps may occur based on the effect settings in Smart Capture Premium.

The MOTION EYE does not show any images

❑Check that other software such as Smart Capture Premium does not use the MOTION EYE.

❑Depending on monitor mode, color palette and other causes, the video memory is running out and the camera image is not displayed. Reduce the color palette or monitor resolution.

❑Start the camera setting utility and select Default.

❑If the above countermeasures do not work, restart the computer.