Getting help
Sony Notebook User Guide
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5Press the arrow keys to select Get Default Values and then press <Enter>. The message Load default configuration now? appears.
6Make sure that [Yes] is selected and then press <Enter>.
7Press the arrow keys to select Exit (save changes) and then press <Enter>. The message Save configuration changes and exit now? appears.
8Make sure that [Yes] is selected and then press <Enter>.
9Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down.
My computer does not shut down
It is recommended to shut down your computer using the Shut Down command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, proceed as follows:
❑Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down.
❑If this does not work, press the power switch and hold it for at least four seconds, this turns off the power.
❑Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
❑If you suspect one application is locking your system, you can try to stop it. To do this, press <Ctrl>+<Alt>+<Delete> once, click Task Manager, select the application or the process that is locking your system, and then click End Task.
❑If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows® taskbar, click the Start button, click Shut Down, and then select Shut Down in the list and click OK.
❑If the above method does not work, press the power switch and hold it for at least four seconds. This turns off the power.