Getting help

Sony Notebook User Guide

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5Press the arrow keys to select Get Default Values and then press <Enter>. The message Load default configuration now? appears.

6Make sure that [Yes] is selected and then press <Enter>.

7Press the arrow keys to select Exit (save changes) and then press <Enter>. The message Save configuration changes and exit now? appears.

8Make sure that [Yes] is selected and then press <Enter>.

9Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down.

My computer does not shut down

It is recommended to shut down your computer using the Shut Down command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, proceed as follows:

Restart the computer by pressing <Ctrl> + <Alt> + <Delete> and by choosing Shut Down.

If this does not work, press the power switch and hold it for at least four seconds, this turns off the power.

Unplug the computer from the AC adapter and remove the battery pack from your computer.

My computer locks up

If you suspect one application is locking your system, you can try to stop it. To do this, press <Ctrl>+<Alt>+<Delete> once, click Task Manager, select the application or the process that is locking your system, and then click End Task.

If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows® taskbar, click the Start button, click Shut Down, and then select Shut Down in the list and click OK.

If the above method does not work, press the power switch and hold it for at least four seconds. This turns off the power.