Getting help
Sony Notebook User Guide
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❑If your computer locks up while playing a
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.
The pointer in the display moves on its own
A « drift » has occurred. However, this is not a malfunction. The pointer will stabilize if you do not touch the stick for a few seconds.
My mouse does not work
❑Check that the mouse is plugged into the USB connector.
❑If you are using an optional Sony USB mouse, check that the appropriate driver and mouseware are properly installed.
The key top comes off
Put it back where it was and press it until it clicks.
If you take off the key top intentionally or press it excessively when you replace it, it may cause a malfunction. Handle it with care.