Getting help

Sony Notebook User Guide

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There are picture gaps and sound gaps when importing video images

Gaps may occur based on the effect settings in Smart Capture.

The MOTION EYE does not show any images

❑Check that other software such as Smart Capture does not use the MOTION EYE.

❑Depending on monitor mode, color palette and other causes, the video memory is running out and the camera image is not displayed. Reduce the color palette or monitor resolution.

❑Start the camera setting utility and select Default.

❑If the above countermeasures do not work, restart the computer.

About sound

My speakers are not producing sound

❑The built-in speakers may be turned off. Press <Fn>+<F3> to turn on the speakers.

❑The speaker volume may be turned to the minimum. Press <Fn>+<F4>, and then press or to increase the volume.

❑If your computer is powered by battery, check that the battery is inserted properly and that it is charged.

❑If you are using an application that has its own volume control, check that the volume is turned up.

❑Check the volume controls in Windows®.

❑If you use external speakers, check that the speakers are properly connected and the volume is turned up. If the speakers have a mute button, make sure it is off. If batteries power the speakers, check that the batteries are inserted properly and that they are charged.

❑If you have connected an audio cable to the headphone connector, disconnect the cable.