Getting Help

Troubleshooting

Sony Notebook Computer User Guide

n N 66

❑If your computer locks up while playing a DVD-ROM/ CD-ROM, stop the DVD- ROM/ CD-ROM, and restart the computer by pressing Ctrl+Alt+Delete as described above.

My software program “locks up” or crashes

Contact the software publisher or designated provider for technical support. Please refer to your Software guide for information on how to contact them.

My mouse doesn’t work

❑Check that the mouse is plugged into the USB connector.

❑If you are using an optional Sony USB mouse, check that the appropriate driver and mouseware are properly installed.

My touchpad interprets a single tap as a double-click

Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action.

About Digital Video Captures and DVgate

While I'm recording images to a digital video device using DVgate, my system displays the message "Failed to record to DV deck,Please check deck's power status, cable connection…"

Close all open applications and restart your computer. Frequent recording of images to a digital video device while using DVgate sometimes causes this to occur.

For more information on DVgate, see the DVgate online help.