Getting Help

Troubleshooting

Sony Notebook Computer User Guide

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When I remove the Memory Stick, an error message appears.

Insert the Memory Stick™ into the slot again and press the Enter key. Wait until the active application finishes, then remove the Memory Stick™. If the message confirms eject of the Memory Stick™, click OK.

About peripherals

I cannot use DV devices. The message "DV equipment seems to be disconnected or turned off" appears.

Check that the DV device is turned on and that the cables are properly connected.

If you are using multiple i.LINK™ devices, the combination of the connected devices may cause unstable operation. In this case, turn off the power to all connected devices and disconnect unused devices. Check the connection and then turn on the power again.

My PC card is not working

Make sure the PC card is compatible with your version of Windows®.

I cannot print.

Check that all the cables of the printer are correctly connected.

Check that your printer is correctly configured and that you have up to date drivers If needed, contact your dealer.

The i.LINK device, which is connected to the computer, is not recognized. Or a message appears.

Disconnect the i.LINK device once, then connect it again.