Getting Help

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Troubleshooting

 

 

Sony Notebook Computer User Guide

✍When you reconnect devices (other than USB devices), be sure to turn off the computer as described in "Shutting down your computer".

If you turn off the computer in other ways, it may result in data loss.

Troubleshooting

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you contact VAIO-Link.

Table of troubleshooting methods

❑About the computer and software, see page 63

❑About Digital Video Captures and DVgate, see page 66

❑About the display, see page 67

❑About sound, see page 67

❑About the modem, see page 68

❑About CD-ROMs and diskettes, see page 70

❑About peripherals, see page 71

See also the on-line FAQ provided on your Documentation CD-ROM.

About the computer and software

My computer does not start

❑Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer indicates that the power is on.

❑Check that the battery packs are inserted properly and that they are charged.

❑Make sure there is no diskette in the floppy disk drive.

❑Confirm that the power cord and all cables are connected firmly.