Cleaning the disc
•Fingerprints and other contamination on the disc surface can lead to reading errors. Always keep the disc clean.
•To clean a disc, lightly wipe it from the center outwards.
Getting Help
This section provides information on how to get help and support from Sony, and on troubleshooting tips for your DVD±RW drive.
•To remove stubborn stains, lightly moisten the cloth before wiping the disc, and use a dry cloth afterwards.
•Do not use benzine, record cleaning liquid, antistatic fluids, or other substances that may damage the surface of the disc.
•Never use cleaners on an unused disc. Use specific CD cleaners to take off dust.
•You may not be able to write data to a disc if there are scratches or dust on the unrecorded area. Be careful not to damage the discs.
About Sony’s support options
Sony provides several support options for your DVD±RW drive. When you have questions about your DVD±RW drive or the software, refer to the following:
❑This guide explains how to use your DVD±RW drive.
❑Sony Online Support provides instant access to infomation on commonly encountered problems. Type a description of the problem and the Knowlege Database searches for the corresponding solutions online.
You can visit Sony Online Support at: http://www.sony.com/pcsupport .
❑The Sony Customer Information Service Center offers information about your computer and other Sony products that work with your computer. To contact Sony Customer Information Service Center, call