Symptom

Cause/Remedy

 

 

Cannot write to a

c The DVD+R, DVD+RW, DVD-R, or DVD-RW disc you

DVD disc

are using may already contain data. You cannot add data to

 

such discs.

 

c You should have at least 256 MB of RAM in your

 

computer when using Click to DVD software to write data.

 

For details on expanding memory, refer to the manuals

 

provided with your computer.

 

c You cannot add data to DVD+R, DVD+RW, DVD-R, or

 

DVD-RW discs that already have data on them.

 

 

Music tracks on DVD

c If you create a DVD that contains only a small amount of

discs you create will

video/picture data, the music tracks specified when you

not play.

created the DVD may not play normally.

 

 

Frame drop occurs

c Frame drop can occur if there is too much workload on

when playing a DVD

your computer. To solve the problem, do the following:

that you have created.

•

Disconnect all external devices except your Digital

 

 

 

Video Camera Recorder.

 

•

Close all applications except Click to DVD or Drag’n

 

 

Drop CD+DVD software.

 

•

Optimize (defragment) all available hard disk drives.

 

For details, refer to Click to DVD software online help.

Cannot start Click to

c An old version of PxEngine (the burning engine) is being

DVD.

used. Please install Drag’n Drop CD+DVD in order to

 

install an updated version of the engine.

 

Windows Media Format 9 SDK Runtime and DirectX 9.0b

 

may not have been installed properly. Check “Installing the

 

software”(page 28) again.

 

 

Unable to install Click

c PxEngine (the burning engine) is missing. Install Drag’n

to DVD.

Drop CD+DVD software before installing Click to DVD

 

software.

 

c Windows Media Format 9 SDK Runtime and DirectX 9.0b

 

may not have been installed properly. Check “Installing the

 

software”(page 28) again.

 

 

Cannot capture video

c Depending on the camera model, there are cases when

from a digital video

video cannot be captured from the Digital Video Camera.

camera.

In these cases, install Windows XP Service Pack 1 and

 

Windows Media Player 9. You can install both Windows

 

XP Service Pack 1 and Windows Media Player 9 from

 

Windows Update.

 

 

 

49 GB