Troubleshooting
If a problem occurs during operation of the unit, refer to the information provided in this section and in your Sony computer documentation. If the problem persists, consult your nearest Sony dealer. For contact information, see “Getting Help” on page 40. Also refer to the manuals provided with your computer.
Symptom | Cause/Remedy |
|
|
Tray does not open | c If the drive is connected with the peripheral cable, make |
when the eject button | sure that the cable is connected correctly to the connector |
on the unit is pressed. | on the notebook and that the notebook is turned on. |
| c If the drive is connected with an i.LINK cable, make sure |
| that the AC adapter and i.LINK cable are connected |
| correctly, and that the computer is turned on. |
| c In some cases, the tray does not open when the eject |
| button is pressed. For information on how to remove the |
| disc, see “Removing a disc” on page 26. |
|
|
Tray does not open | c The software may be inhibiting disc access. For |
when the eject button | information on how to remove the disc, see “Removing a |
in a software | disc” on page 26. |
application is clicked. |
|
|
|
Tray is not locked. | c Push tray in fully. |
|
|
Tray locks and then | c Make sure that the disc is inserted with the label side |
opens again. | facing up. |
| c The disc or lens may be dirty. Clean as described on page |
| 40. |
| c The disc may be damaged. To confirm that the drive is not |
| malfunctioning, insert another disc. |
| c There may be condensation in the drive or on the disc. |
| Remove the disc and allow the unit to stand for |
| approximately one hour. |
|
|
Continued on next page