Getting help

Sony VAIO Desktop User Guide

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I cannot print

❑Check that all the cables of the printer are properly connected.

❑Check the cable to see if the pins are bent or missing completely.

❑Try a printer self test (if available) to see if the printer itself is still working properly. For more information, please consult the manual supplied with your printer.

❑Some printers have a specific installation procedure. Please check the manual supplied with your printer.

❑Check that your printer is correctly configured and that you have up-to-date drivers. If necessary, contact your dealer.

❑Try resetting the printer connection, as follows:

1From the Control Panel, select Printers and Other Hardware, then Printers and Faxes.

2Click the icon of the printer installed on your computer.

3In the Printer Tasks menu, which has now expanded, click Set printer properties.

4Have a look through the different tabs and check for abnormalities.

5Restart your computer.

❑The default setting for the printer port mode is correct for most printers, but you can try to change the printer port mode, as follows:

1Turn on the computer and press <F2> when the Sony logo appears. The BIOS setup menu screen appears.

2Use the keyboard’s arrow keys to select the Advanced menu.

3Select I/O Device Configuration, then press the <Enter> key.

4Select Parallel Port Mode, then press the <Enter> key.

5Select a printer port option using the arrow keys, then press <Enter>.

The documentation delivered with your printer should give you the relevant port option.