Getting Help

This section describes how to get help and support from Sony, as well as troubleshooting tips for your Access Point.

About Sony’s Support Options

Sony provides several support options for your Access Point. When you have questions about your Access Point and its related software, check these options for answers:

❒This guide explains how to use your Access Point.

❒The Sony Access Point support Web site http://www.sony.com/wirelesslansupport/ provides the latest information on your Access Point. On this Web site, you will find:

•Answers to Frequently Asked Questions (FAQs)

•An electronic version of the Operating Instructions

•Help files

•Installation information

•Software upgrades

❒The Sony e-mail support service answers your questions by electronic mail. E-mail your question and a customer service representative will reply. To send a question to Sony e-mail support, fill out the e-mail form at http://www.sony.com/wirelesslansupport/

❒The Sony fax-back service provides you with answers to commonly asked questions. You can use this automated service to request a list of available topics and then select the topics you want to receive. To contact the Sony fax-back service, call

1-877-760-7669.

❒The Sony Customer Information Services Center offers information about your Access Point and other Sony products that work with your computer. To contact the Sony Customer Information Services Center, call 1-877-760-7669.

Open 24 hours/day, 7 days/week.

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