This Guarantee is given to you as first user by Sony Computer Entertainment Europe Ltd of 10 Great Marlborough Street, London, W1F 7LP, United Kingdom.
IMPORTANT1.If you need to claim under this Guarantee, please call your local Customer Service helpline (listed in the PLAYSTATION®3 software manuals) for return instructions.
2.This Guarantee is only valid:
i.in the United Kingdom, Eire, Australia and New Zealand; and
ii.when the original sales receipt or invoice or other proof of purchase (indicating the date of purchase and retailer's name) is presented together with the defective Product within the Guarantee period (and has not been altered or defaced since the date of original purchase); and
iii.when the Guarantee seal and the serial number on the Product have not been damaged, altered, defaced or removed.
3.SCEE may elect at its option to repair or replace the Product with a new or refurbished component or unit.
4.Repair or replacement will involve installation of the latest software or firmware updates for the Product.
5.When arranging for warranty service under this Guarantee, our Customer Service helpline will discuss with you whether you should leave the hard disk drive ("HDD") included in the PS3™ system on purchase inside the PS3™ system, or remove and retain the HDD prior to the return of the system for warranty service.
6.If the PS3™ system is returned with the HDD for warranty service, repair or replacement of the Product will involve reformatting of the HDD. This is the quickest form of warranty service we can offer.
7.If the PS3™ system is returned without the HDD for warranty service, we will where possible ensure the repaired or replaced unit has the same unique internal identification as the returned PS3™ system. Please note this form of warranty service will take longer than the service described in the previous paragraph. If for any reason we are unable to rewrite the original system ID and you wish to receive warranty service, you will need to reformat your HDD before you are able to use it with your repaired or replaced PS3™ system.
8.You understand and agree that reformatting of the HDD will result in loss of your stored data, files or software. To avoid loss or erasure of any software, data or files you may have stored on the hard disk and which you consider private or confidential or which you wish to retain, before submitting the Product for guarantee service you should where possible back these up and remove them. Clearing your PLAYSTATION®Network password is helpful to protect your information.
9.You understand that this Guarantee does not cover stored data and you agree that SCEE is not liable to you for any loss or corruption of your data, files or software resulting from repair or replacement of the Product under this Guarantee.
10.You should back up your hard disk regularly to prevent loss or alteration of data, although some content cannot be backed up and must be reinstalled by the user.
11.To avoid damage to or loss or erasure of removable external data storage media or peripherals or
12.You may not claim under this Guarantee when the Product is damaged as a result of:
i.commercial use, accident, fair wear and tear, negligence, abuse, or misuse (including, without limitation, failure to use this Product for its normal purpose and/ or in accordance with instructions on proper use and maintenance, or installation or use in a manner inconsistent with applicable local technical or safety standards);
ii.use in conjunction with any unauthorised peripheral (including, without limitation, game enhancement devices, hard disk drives, adaptors and power supply devices);
iii.any adaptation or adjustment to, or alteration of, the Product carried out for any reason, and whether properly carried out or not;
iv.maintenance or repair or attempted repair carried out other than by a SCEE authorised service facility;
v.use in conjunction with unauthorised software, virus infection, or fire, flood or other natural calamity; or
vi.operation or treatment of the Product inconsistent with normal personal or domestic use or operation outside the Product specifications.
13.You may not claim under this Guarantee where you are in material breach of your system software licence (see
14.To the extent permitted by applicable law, this Guarantee will be your sole and exclusive remedy in relation to defects in this Product and all other guarantees, warranties, terms and conditions, express or implied by statue or otherwise, in respect of this Product are excluded and neither SCEE nor any its affiliates or suppliers, will be liable for any special, incidental, indirect or consequential loss or damage including loss of data, howsoever arising.
15.SCEE does not warrant or guarantee any third party product or service which may be offered in connection with the Product.
If this Product needs any repair which is not covered by this Guarantee, please call your local Customer Service helpline for advice. If your home country is not one of those listed, please contact your retailer.
Troubleshooting
GUARANTEE 13