Dell PP36S, PP36L, PP36X manual Error Messages

Code	Description	Suggested Remedy
(repetitive
short beeps)

5Real-time clock failure. Possible battery failure or motherboard failure.

1 Replace the battery (see your Service Manual at support.dell.com).

2 If the problem persists, contact Dell.

6	Video BIOS Test	Contact Dell.
	Failure
7	CPU-cache test	Contact Dell.
	failure

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A UXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 69).

B AD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

C ACHE DISABLED DUE TO FAILURE — The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 69).

CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer.

D ATA ERROR — The hard drive cannot read the data.

D ECREASING AVAILABLE MEMORY — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.

D ISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).

Troubleshooting

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