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Dell PP36S, PP36L, PP36X manual Getting Help

Models: PP36S PP36X PP36L

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Getting Help

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Dell PP36S, PP36L, PP36X manual Getting Help

Contents

Dell Vostro 1310, 1510, and 1710 Setup and Quick Reference Guide w w w . d e l l . c o m s u p p o r t . d e l l . c o mModels PP36S, PP36L, and PP36X Notes, Notices, and Cautions Macrovision Product NoticeContents 2 Setting Up Your Computer3 Specifications 4 Troubleshooting 6 Finding Information 7 Getting Help Contents Dell Vostro About Your ComputerFront View keyboard status lightsoptical device in media bay Vostroforward, reverse, stop, play fingerprint reader optionalVostro power/battery charging status Back ViewDell Vostro network connector VostroExpressCard/54 slot USB connectorsVostro air ventsBattery Removal Wireless Switch Setting Up Your Computer Quick Setup3 Connect USB devices, such as a mouse or keyboard, if applicable Connecting to the Internet laptop computer with networkMicrosoft Windows XP Operating System Setting Up Your Internet Connection2 Click Start→ Internet Explorer→ Connect to the Internet Transferring Information to a New Computer Microsoft Windows XP Operating System3 On the Which computer is this? screen, click New Computer→ Next 3 On the Which computer is this? screen, click New Computer→ Next 3 Click Start a new transfer or Continue a transfer in progress Microsoft Windows Vista2 In the User Account Control dialog box, click Continue 4 On the Which computer is this? screen, click Old Computer→ NextSpecifications integrated54-mm ExpressCard slot supports both 10/100/1000 Ethernet LAN on system microphone connector, stereoheadphone/speakers connector Vostro 1310, 1510, and 1710 integratedVolume controls microphone-in connector, stereoheadphone/speakers connector SpecificationsWXGA anti-glare Vostro 1310 and WUXGA TrueLife Vostro 1510 and283.1 mm x 118.9 mm x 5.2 mm 11.146 84 U.S./Canada 85 Europe 88 Japan105 U.S./Chinese 106 Europe/Brazil 359.4 mm x 118.9 mm x 5.2 mmTouch Pad 6 cell and 8 cell 271 mm 10.67 inches conditions see Power Problems on page4 cell and 6 cell 205 mm 8.071 inches operating conditions and can be significantlyPage battery Weightbattery batteryhard drive in operating status and a Specifications Tools TroubleshootingPower Lights Beep CodesIf your computer beeps during start-up 1 Write down the beep code Error Messages Do not use these characters in filenames Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P E R A T I N G S YS T E M N O T F O U N D - Reinstall the hard drive see your Service Manual at support.dell.com. If the problem persists, contact Dell see Dell Diagnostics on page Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Starting the Dell Diagnostics From the Drivers and Utilities MediaPower Problems I F YOU EXPERIENCE OTHER MEMORY PROBLEMS Memory ProblemsI F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE The computer stops responding Lockups and Software ProblemsThe computer does not start up A program stops respondingA solid blue screen appears 1 Click Start→ All Programs→ Dell Support→ Dell Support Settings Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support IconDrivers Reinstalling SoftwareReinstalling Drivers and Utilities Identifying Drivers1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version Properties 3 Click the Drivers tab→ Roll Back Driver5 At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers2 Click Properties→ Device Manager Using Microsoft Windows System Restore Restoring Your Operating System2 Click Undo my last restoration and click Next Starting System RestoreUndoing the Last System Restore 3 Click Undo my last restoration and click NextEnabling System Restore Using Dell PC Restore and Dell Factory Image Restore1 Click Start→ Control Panel→ Performance and Maintenance→ System Windows XP Dell PC Restore Windows Vista Dell Factory Image Restore 2 Select Repair Your Computer5 Click Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows The Service Tag/Express Service Code is Finding InformationService Tag/Express Service Code Label located on your computerSupport Documentation Safety, Regulatory, Warranty, andService Manual Dell Technology GuideGetting Help Obtaining AssistanceOnline Services Technical Support and Customer ServiceDellConnect AutoTech Service Problems With Your OrderAutomated Order-Status Service Returning Items for Warranty Repair or Credit Product InformationBefore You Call Express Service Code Diagnostics Checklist Name Date Address Phone numberService Tag bar code on the back or bottom of the computer Error message, beep code, or diagnostic codeContacting Dell 1 Visit support.dell.comGetting Help Index Page Wizard, 19 PC Restore, 56 reinstalling, 61 System Restore wizards System Restore Windows XPDevice Driver Rollback, 52 Files and Settings Transfer Files and Settings Transfer Wizard Program Compatibility wizardIndex