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Dell PP36S, PP36L, PP36X manual Technical Support and Customer Service, DellConnect, Online Services

Models: PP36S PP36X PP36L

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For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 67, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

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Getting Help

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Dell PP36S, PP36L, PP36X manual Technical Support and Customer Service, DellConnect, Online Services

Contents

Dell Vostro 1310, 1510, and 1710 Setup and Quick Reference Guide w w w . d e l l . c o m s u p p o r t . d e l l . c o mModels PP36S, PP36L, and PP36X Notes, Notices, and Cautions Macrovision Product NoticeContents 2 Setting Up Your Computer3 Specifications 4 Troubleshooting 6 Finding Information 7 Getting Help Contents About Your Computer Front ViewDell Vostro keyboard status lightsVostro forward, reverse, stop, playoptical device in media bay fingerprint reader optionalVostro power/battery charging status Back ViewDell Vostro network connector VostroUSB connectors VostroExpressCard/54 slot air ventsBattery Removal Wireless Switch Setting Up Your Computer Quick Setup3 Connect USB devices, such as a mouse or keyboard, if applicable Connecting to the Internet laptop computer with networkMicrosoft Windows XP Operating System Setting Up Your Internet Connection2 Click Start→ Internet Explorer→ Connect to the Internet Transferring Information to a New Computer Microsoft Windows XP Operating System3 On the Which computer is this? screen, click New Computer→ Next 3 On the Which computer is this? screen, click New Computer→ Next Microsoft Windows Vista 2 In the User Account Control dialog box, click Continue3 Click Start a new transfer or Continue a transfer in progress 4 On the Which computer is this? screen, click Old Computer→ NextSpecifications integrated54-mm ExpressCard slot supports both microphone connector, stereo headphone/speakers connector10/100/1000 Ethernet LAN on system Vostro 1310, 1510, and 1710 integratedmicrophone-in connector, stereo headphone/speakers connectorVolume controls SpecificationsWXGA anti-glare Vostro 1310 and WUXGA TrueLife Vostro 1510 and84 U.S./Canada 85 Europe 88 Japan 105 U.S./Chinese 106 Europe/Brazil283.1 mm x 118.9 mm x 5.2 mm 11.146 359.4 mm x 118.9 mm x 5.2 mmTouch Pad conditions see Power Problems on page 4 cell and 6 cell 205 mm 8.071 inches6 cell and 8 cell 271 mm 10.67 inches operating conditions and can be significantlyPage Weight batterybattery batteryhard drive in operating status and a Specifications Troubleshooting Power LightsTools Beep Codessee your Service Manual at If your computer beeps during start-up 1 Write down the beep codeError Messages Do not use these characters in filenames Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P E R A T I N G S YS T E M N O T F O U N D - Reinstall the hard drive see your Service Manual at support.dell.com. If the problem persists, contact Dell see Dell Diagnostics on page Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Starting the Dell Diagnostics From the Drivers and Utilities MediaPower Problems I F YOU EXPERIENCE OTHER MEMORY PROBLEMS Memory ProblemsI F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Lockups and Software Problems The computer does not start upThe computer stops responding A program stops respondingA solid blue screen appears Dell Technical Update Service Accessing the Dell Support Utility1 Click Start→ All Programs→ Dell Support→ Dell Support Settings Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support IconReinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying DriversUsing the Drivers and Utilities Media Returning to a Previous Device Driver Version1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager Properties 3 Click the Drivers tab→ Roll Back Driver5 At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers2 Click Properties→ Device Manager Using Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System Restore2 Click Undo my last restoration and click Next 3 Click Undo my last restoration and click NextEnabling System Restore Using Dell PC Restore and Dell Factory Image Restore1 Click Start→ Control Panel→ Performance and Maintenance→ System Windows XP Dell PC Restore Windows Vista Dell Factory Image Restore 2 Select Repair Your Computer5 Click Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Finding Information Service Tag/Express Service Code LabelThe Service Tag/Express Service Code is located on your computerSafety, Regulatory, Warranty, and Service ManualSupport Documentation Dell Technology GuideGetting Help Obtaining AssistanceOnline Services Technical Support and Customer ServiceDellConnect AutoTech Service Problems With Your OrderAutomated Order-Status Service Returning Items for Warranty Repair or Credit Product InformationBefore You Call Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computerExpress Service Code Error message, beep code, or diagnostic codeContacting Dell 1 Visit support.dell.comGetting Help Index Page System Restore Windows XP Device Driver Rollback, 52 Files and Settings TransferWizard, 19 PC Restore, 56 reinstalling, 61 System Restore wizards Files and Settings Transfer Wizard Program Compatibility wizardIndex