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Dell PP36X Using the Operating System Media, Click Dell Factory Image Restore, Before you Begin

Models: PP36S PP36X PP36L

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5Click Dell Factory Image Restore.

3Select a keyboard layout and click Next.

4To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.

5Click Dell Factory Image Restore.

NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.

The Dell Factory Image Restore welcome screen appears.

6Click Next.

The Confirm Data Deletion screen appears.

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

7Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.

The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.

8Click Finish to restart the computer.

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 52.

If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver.

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

Reinstalling Software

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Dell PP36X, PP36L, PP36S manual Using the Operating System Media, Click Dell Factory Image Restore, Before you Begin

Contents

Models PP36S, PP36L, and PP36X w w w . d e l l . c o m s u p p o r t . d e l l . c o mDell Vostro 1310, 1510, and 1710 Setup and Quick Reference Guide Macrovision Product Notice Notes, Notices, and Cautions2 Setting Up Your Computer Contents3 Specifications 4 Troubleshooting 6 Finding Information 7 Getting Help Contents keyboard status lights About Your ComputerFront View Dell Vostrofingerprint reader optional Vostroforward, reverse, stop, play optical device in media bayVostro Dell Vostro Back Viewpower/battery charging status Vostro network connectorair vents USB connectorsVostro ExpressCard/54 slotBattery Removal Wireless Switch Quick Setup Setting Up Your Computer3 Connect USB devices, such as a mouse or keyboard, if applicable laptop computer with network Connecting to the Internet2 Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows XP Operating System Transferring Information to a New Computer3 On the Which computer is this? screen, click New Computer→ Next 3 On the Which computer is this? screen, click New Computer→ Next 4 On the Which computer is this? screen, click Old Computer→ Next Microsoft Windows Vista2 In the User Account Control dialog box, click Continue 3 Click Start a new transfer or Continue a transfer in progressintegrated Specifications54-mm ExpressCard slot supports both Vostro 1310, 1510, and 1710 integrated microphone connector, stereoheadphone/speakers connector 10/100/1000 Ethernet LAN on systemSpecifications microphone-in connector, stereoheadphone/speakers connector Volume controlsWUXGA TrueLife Vostro 1510 and WXGA anti-glare Vostro 1310 and359.4 mm x 118.9 mm x 5.2 mm 84 U.S./Canada 85 Europe 88 Japan105 U.S./Chinese 106 Europe/Brazil 283.1 mm x 118.9 mm x 5.2 mm 11.146Touch Pad operating conditions and can be significantly conditions see Power Problems on page4 cell and 6 cell 205 mm 8.071 inches 6 cell and 8 cell 271 mm 10.67 inchesPage battery Weightbattery batteryhard drive in operating status and a Specifications Beep Codes TroubleshootingPower Lights ToolsIf your computer beeps during start-up 1 Write down the beep code Error Messages Do not use these characters in filenames Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P E R A T I N G S YS T E M N O T F O U N D - Reinstall the hard drive see your Service Manual at support.dell.com. If the problem persists, contact Dell see Dell Diagnostics on page When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Solving ProblemsPower Problems I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Memory ProblemsI F YOU EXPERIENCE OTHER MEMORY PROBLEMS A program stops responding Lockups and Software ProblemsThe computer does not start up The computer stops respondingA solid blue screen appears Dell Support Utility Dell Technical Update ServiceAccessing the Dell Support Utility 1 Click Start→ All Programs→ Dell Support→ Dell Support SettingsDouble-Clicking the Dell Support Icon Clicking the Dell Support IconIdentifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities DriversProperties 3 Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager2 Click Properties→ Device Manager Manually Reinstalling Drivers5 At the Welcome Dell System Owner screen, click Next Restoring Your Operating System Using Microsoft Windows System Restore3 Click Undo my last restoration and click Next Starting System RestoreUndoing the Last System Restore 2 Click Undo my last restoration and click Next1 Click Start→ Control Panel→ Performance and Maintenance→ System Using Dell PC Restore and Dell Factory Image RestoreEnabling System Restore Windows XP Dell PC Restore 2 Select Repair Your Computer Windows Vista Dell Factory Image RestoreBefore you Begin Using the Operating System Media5 Click Dell Factory Image Restore Reinstalling Windows located on your computer Finding InformationService Tag/Express Service Code Label The Service Tag/Express Service Code isDell Technology Guide Safety, Regulatory, Warranty, andService Manual Support DocumentationObtaining Assistance Getting HelpDellConnect Technical Support and Customer ServiceOnline Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Error message, beep code, or diagnostic code Diagnostics Checklist Name Date Address Phone numberService Tag bar code on the back or bottom of the computer Express Service Code1 Visit support.dell.com Contacting DellGetting Help Index Page Files and Settings Transfer Wizard Program Compatibility wizard System Restore Windows XPDevice Driver Rollback, 52 Files and Settings Transfer Wizard, 19 PC Restore, 56 reinstalling, 61 System Restore wizardsIndex