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Dell PP36X Solving Problems, Starting the Dell Diagnostics From the Drivers and Utilities Media

Models: PP36S PP36X PP36L

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Starting the Dell Diagnostics From the Drivers and Utilities Media

1Insert the Drivers and Utilities media.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RWand press <Enter>.

4Select the Boot from CD-ROMoption from the menu that appears and press <Enter>.

5Type 1 to start the CD menu and press <Enter> to proceed.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.

7When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

Solving Problems

Follow these tips when troubleshooting your computer:

•If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com).

•If a device does not work, ensure that the device is properly connected.

•If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).

•If an error message occurs in a program, see the program documentation.

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

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Troubleshooting

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Dell PP36X, PP36L, PP36S manual Solving Problems, Starting the Dell Diagnostics From the Drivers and Utilities Media

Contents

Models PP36S, PP36L, and PP36X w w w . d e l l . c o m s u p p o r t . d e l l . c o mDell Vostro 1310, 1510, and 1710 Setup and Quick Reference Guide Notes, Notices, and Cautions Macrovision Product NoticeContents 2 Setting Up Your Computer3 Specifications 4 Troubleshooting 6 Finding Information 7 Getting Help Contents About Your Computer Front ViewDell Vostro keyboard status lightsVostro forward, reverse, stop, playoptical device in media bay fingerprint reader optionalVostro Dell Vostro Back Viewpower/battery charging status network connector VostroUSB connectors VostroExpressCard/54 slot air ventsBattery Removal Wireless Switch Setting Up Your Computer Quick Setup3 Connect USB devices, such as a mouse or keyboard, if applicable Connecting to the Internet laptop computer with network2 Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Transferring Information to a New Computer Microsoft Windows XP Operating System3 On the Which computer is this? screen, click New Computer→ Next 3 On the Which computer is this? screen, click New Computer→ Next Microsoft Windows Vista 2 In the User Account Control dialog box, click Continue3 Click Start a new transfer or Continue a transfer in progress 4 On the Which computer is this? screen, click Old Computer→ NextSpecifications integrated54-mm ExpressCard slot supports both microphone connector, stereo headphone/speakers connector10/100/1000 Ethernet LAN on system Vostro 1310, 1510, and 1710 integratedmicrophone-in connector, stereo headphone/speakers connectorVolume controls SpecificationsWXGA anti-glare Vostro 1310 and WUXGA TrueLife Vostro 1510 and84 U.S./Canada 85 Europe 88 Japan 105 U.S./Chinese 106 Europe/Brazil283.1 mm x 118.9 mm x 5.2 mm 11.146 359.4 mm x 118.9 mm x 5.2 mmTouch Pad conditions see Power Problems on page 4 cell and 6 cell 205 mm 8.071 inches6 cell and 8 cell 271 mm 10.67 inches operating conditions and can be significantlyPage Weight batterybattery batteryhard drive in operating status and a Specifications Troubleshooting Power LightsTools Beep Codessee your Service Manual at If your computer beeps during start-up 1 Write down the beep codeError Messages Do not use these characters in filenames Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P E R A T I N G S YS T E M N O T F O U N D - Reinstall the hard drive see your Service Manual at support.dell.com. If the problem persists, contact Dell see Dell Diagnostics on page Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Starting the Dell Diagnostics From the Drivers and Utilities MediaPower Problems I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Memory ProblemsI F YOU EXPERIENCE OTHER MEMORY PROBLEMS Lockups and Software Problems The computer does not start upThe computer stops responding A program stops respondingA solid blue screen appears Dell Technical Update Service Accessing the Dell Support Utility1 Click Start→ All Programs→ Dell Support→ Dell Support Settings Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support IconReinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying DriversUsing the Drivers and Utilities Media Returning to a Previous Device Driver Version1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager Properties 3 Click the Drivers tab→ Roll Back Driver2 Click Properties→ Device Manager Manually Reinstalling Drivers5 At the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System Restore2 Click Undo my last restoration and click Next 3 Click Undo my last restoration and click Next1 Click Start→ Control Panel→ Performance and Maintenance→ System Using Dell PC Restore and Dell Factory Image RestoreEnabling System Restore Windows XP Dell PC Restore Windows Vista Dell Factory Image Restore 2 Select Repair Your ComputerBefore you Begin Using the Operating System Media5 Click Dell Factory Image Restore Reinstalling Windows Finding Information Service Tag/Express Service Code LabelThe Service Tag/Express Service Code is located on your computerSafety, Regulatory, Warranty, and Service ManualSupport Documentation Dell Technology GuideGetting Help Obtaining AssistanceDellConnect Technical Support and Customer ServiceOnline Services Automated Order-Status Service Problems With Your OrderAutoTech Service Returning Items for Warranty Repair or Credit Product InformationBefore You Call Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computerExpress Service Code Error message, beep code, or diagnostic codeContacting Dell 1 Visit support.dell.comGetting Help Index Page System Restore Windows XP Device Driver Rollback, 52 Files and Settings TransferWizard, 19 PC Restore, 56 reinstalling, 61 System Restore wizards Files and Settings Transfer Wizard Program Compatibility wizardIndex