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Dell PP36L, PP36S, PP36X manual Power Problems

Models: PP36S PP36X PP36L

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Power Problems

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.

I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

•Reseat the power cable in the power connector on the back of the computer and the electrical outlet.

•Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.

•Ensure that any power strips being used are plugged into an electrical outlet and are turned on.

•Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

•Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com).

I F THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —

•Ensure that the display is connected and powered on.

•If the display is connected and powered on, see "Beep Codes" on page 35.

I F THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode.

Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

I F THE POWER LIGHT IS BLINKING AMBER — The computer is receiving

electrical power, a device might be malfunctioning or incorrectly installed.

•Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).

•Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com).

I F THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device may be malfunctioning or incorrectly installed.

•Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).

Troubleshooting

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Dell PP36L, PP36S, PP36X manual Power Problems

Contents

w w w . d e l l . c o m s u p p o r t . d e l l . c o m Dell Vostro 1310, 1510, and 1710 Setup and Quick Reference GuideModels PP36S, PP36L, and PP36X Macrovision Product Notice Notes, Notices, and Cautions2 Setting Up Your Computer Contents3 Specifications 4 Troubleshooting 6 Finding Information 7 Getting Help Contents Front View About Your ComputerDell Vostro keyboard status lightsforward, reverse, stop, play Vostrooptical device in media bay fingerprint reader optionalVostro Back View power/battery charging statusDell Vostro Vostro network connectorVostro USB connectorsExpressCard/54 slot air ventsBattery Removal Wireless Switch Quick Setup Setting Up Your Computer3 Connect USB devices, such as a mouse or keyboard, if applicable laptop computer with network Connecting to the InternetSetting Up Your Internet Connection Microsoft Windows XP Operating System2 Click Start→ Internet Explorer→ Connect to the Internet Microsoft Windows XP Operating System Transferring Information to a New Computer3 On the Which computer is this? screen, click New Computer→ Next 3 On the Which computer is this? screen, click New Computer→ Next 2 In the User Account Control dialog box, click Continue Microsoft Windows Vista3 Click Start a new transfer or Continue a transfer in progress 4 On the Which computer is this? screen, click Old Computer→ Nextintegrated Specifications54-mm ExpressCard slot supports both headphone/speakers connector microphone connector, stereo10/100/1000 Ethernet LAN on system Vostro 1310, 1510, and 1710 integratedheadphone/speakers connector microphone-in connector, stereoVolume controls SpecificationsWUXGA TrueLife Vostro 1510 and WXGA anti-glare Vostro 1310 and105 U.S./Chinese 106 Europe/Brazil 84 U.S./Canada 85 Europe 88 Japan283.1 mm x 118.9 mm x 5.2 mm 11.146 359.4 mm x 118.9 mm x 5.2 mmTouch Pad 4 cell and 6 cell 205 mm 8.071 inches conditions see Power Problems on page6 cell and 8 cell 271 mm 10.67 inches operating conditions and can be significantlyPage battery Weightbattery batteryhard drive in operating status and a Specifications Power Lights TroubleshootingTools Beep CodesIf your computer beeps during start-up 1 Write down the beep code see your Service Manual atError Messages Do not use these characters in filenames Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P E R A T I N G S YS T E M N O T F O U N D - Reinstall the hard drive see your Service Manual at support.dell.com. If the problem persists, contact Dell see Dell Diagnostics on page When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Solving ProblemsPower Problems Memory Problems I F YOU EXPERIENCE OTHER MEMORY PROBLEMSI F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE The computer does not start up Lockups and Software ProblemsThe computer stops responding A program stops respondingA solid blue screen appears Accessing the Dell Support Utility Dell Technical Update Service1 Click Start→ All Programs→ Dell Support→ Dell Support Settings Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconReinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversReturning to a Previous Device Driver Version Using the Drivers and Utilities Media1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager Properties 3 Click the Drivers tab→ Roll Back DriverManually Reinstalling Drivers 5 At the Welcome Dell System Owner screen, click Next2 Click Properties→ Device Manager Restoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System Restore2 Click Undo my last restoration and click Next 3 Click Undo my last restoration and click NextUsing Dell PC Restore and Dell Factory Image Restore Enabling System Restore1 Click Start→ Control Panel→ Performance and Maintenance→ System Windows XP Dell PC Restore 2 Select Repair Your Computer Windows Vista Dell Factory Image RestoreUsing the Operating System Media 5 Click Dell Factory Image RestoreBefore you Begin Reinstalling Windows Service Tag/Express Service Code Label Finding InformationThe Service Tag/Express Service Code is located on your computerService Manual Safety, Regulatory, Warranty, andSupport Documentation Dell Technology GuideObtaining Assistance Getting HelpTechnical Support and Customer Service Online ServicesDellConnect Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Service Tag bar code on the back or bottom of the computer Diagnostics Checklist Name Date Address Phone numberExpress Service Code Error message, beep code, or diagnostic code1 Visit support.dell.com Contacting DellGetting Help Index Page Device Driver Rollback, 52 Files and Settings Transfer System Restore Windows XPWizard, 19 PC Restore, 56 reinstalling, 61 System Restore wizards Files and Settings Transfer Wizard Program Compatibility wizardIndex