Technical Support and Customer Service | Dell PP36X, PP36L, PP36S

6Finding Information . . . . . . . . . . . . . . . . . 61

7Getting Help . . . . . . . . . . . . . . . . . . . . . . . 63

Obtaining Assistance	63
Technical Support and Customer Service	64
DellConnect™	64
Online Services	64
AutoTech Service	65
Automated Order-Status Service	65
Problems With Your Order	65
Product Information	66
Returning Items for Warranty Repair or Credit	66
Before You Call	67
Contacting Dell	69
Index	71

Contents

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Dell PP36X, PP36L, PP36S manual Technical Support and Customer Service

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Dell Vostro About Your ComputerFront View Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Quick Setup Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Operating System To prepare a new computer for the file transfer To transfer data to the new computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Power Lights TroubleshootingTools Beep Codes Code Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops responding Solid blue screen appears Other software problems Accessing the Dell Support Utility Dell Technical Update ServiceDell Support Utility Start menu Double-Clicking the Dell Support Icon Clicking the Dell Support Icon Reinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying Drivers Properties Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Undoing the Last System Restore Starting System Restore Enabling System Restore Using Dell PC Restore and Dell Factory Image Restore Windows XP Dell PC Restore Select Repair Your Computer Windows Vista Dell Factory Image Restore Before you Begin Using the Operating System MediaClick Dell Factory Image Restore Reinstalling Windows Finding Information Your call when contacting support Warranty information Obtaining Assistance Getting Help DellConnect Online Services Technical Support and Customer Service Automated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Visit support.dell.com Contacting Dell Getting Help Index Index Index Index