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Dell PP36X, PP36L manual Problems With Your Order, AutoTech Service, Automated Order-Status Service

Models: PP36S PP36X PP36L

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•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

•Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)

•Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 69.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 69.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 69.

Getting Help

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Dell PP36X, PP36L, PP36S manual Problems With Your Order, AutoTech Service, Automated Order-Status Service

Contents

Models PP36S, PP36L, and PP36X w w w . d e l l . c o m s u p p o r t . d e l l . c o mDell Vostro 1310, 1510, and 1710 Setup and Quick Reference Guide Macrovision Product Notice Notes, Notices, and Cautions2 Setting Up Your Computer Contents3 Specifications 4 Troubleshooting 6 Finding Information 7 Getting Help Contents Front View About Your ComputerDell Vostro keyboard status lightsforward, reverse, stop, play Vostrooptical device in media bay fingerprint reader optionalVostro Dell Vostro Back Viewpower/battery charging status Vostro network connectorVostro USB connectorsExpressCard/54 slot air ventsBattery Removal Wireless Switch Quick Setup Setting Up Your Computer3 Connect USB devices, such as a mouse or keyboard, if applicable laptop computer with network Connecting to the Internet2 Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows XP Operating System Transferring Information to a New Computer3 On the Which computer is this? screen, click New Computer→ Next 3 On the Which computer is this? screen, click New Computer→ Next 2 In the User Account Control dialog box, click Continue Microsoft Windows Vista3 Click Start a new transfer or Continue a transfer in progress 4 On the Which computer is this? screen, click Old Computer→ Nextintegrated Specifications54-mm ExpressCard slot supports both headphone/speakers connector microphone connector, stereo10/100/1000 Ethernet LAN on system Vostro 1310, 1510, and 1710 integratedheadphone/speakers connector microphone-in connector, stereoVolume controls SpecificationsWUXGA TrueLife Vostro 1510 and WXGA anti-glare Vostro 1310 and105 U.S./Chinese 106 Europe/Brazil 84 U.S./Canada 85 Europe 88 Japan283.1 mm x 118.9 mm x 5.2 mm 11.146 359.4 mm x 118.9 mm x 5.2 mmTouch Pad 4 cell and 6 cell 205 mm 8.071 inches conditions see Power Problems on page6 cell and 8 cell 271 mm 10.67 inches operating conditions and can be significantlyPage battery Weightbattery batteryhard drive in operating status and a Specifications Power Lights TroubleshootingTools Beep CodesIf your computer beeps during start-up 1 Write down the beep code see your Service Manual atError Messages Do not use these characters in filenames Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page M E M O R Y A L L O C A T I O N E R R O R - The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation O P E R A T I N G S YS T E M N O T F O U N D - Reinstall the hard drive see your Service Manual at support.dell.com. If the problem persists, contact Dell see Dell Diagnostics on page When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Solving ProblemsPower Problems I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Memory ProblemsI F YOU EXPERIENCE OTHER MEMORY PROBLEMS The computer does not start up Lockups and Software ProblemsThe computer stops responding A program stops respondingA solid blue screen appears Accessing the Dell Support Utility Dell Technical Update Service1 Click Start→ All Programs→ Dell Support→ Dell Support Settings Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconReinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversReturning to a Previous Device Driver Version Using the Drivers and Utilities Media1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager Properties 3 Click the Drivers tab→ Roll Back Driver2 Click Properties→ Device Manager Manually Reinstalling Drivers5 At the Welcome Dell System Owner screen, click Next Restoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System Restore2 Click Undo my last restoration and click Next 3 Click Undo my last restoration and click Next1 Click Start→ Control Panel→ Performance and Maintenance→ System Using Dell PC Restore and Dell Factory Image RestoreEnabling System Restore Windows XP Dell PC Restore 2 Select Repair Your Computer Windows Vista Dell Factory Image RestoreBefore you Begin Using the Operating System Media5 Click Dell Factory Image Restore Reinstalling Windows Service Tag/Express Service Code Label Finding InformationThe Service Tag/Express Service Code is located on your computerService Manual Safety, Regulatory, Warranty, andSupport Documentation Dell Technology GuideObtaining Assistance Getting HelpDellConnect Technical Support and Customer ServiceOnline Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information Returning Items for Warranty Repair or CreditBefore You Call Service Tag bar code on the back or bottom of the computer Diagnostics Checklist Name Date Address Phone numberExpress Service Code Error message, beep code, or diagnostic code1 Visit support.dell.com Contacting DellGetting Help Index Page Device Driver Rollback, 52 Files and Settings Transfer System Restore Windows XPWizard, 19 PC Restore, 56 reinstalling, 61 System Restore wizards Files and Settings Transfer Wizard Program Compatibility wizardIndex