ENGLISH 39
TROUBLE SHOOTING
This chapter summarizes the most common problems you could encoun- ter with your machine. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country. You find its contact details in the warranty booklet bypacked separately or on www.philips.com/support.
Problem | Possible Cause | Solution |
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The machine does not turn | The machine is not connected to | Connect the machine to the power |
on. | the power source. | source. |
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The coffee is not hot enough. | The cups are cold. | Preheat the cups with hot water. |
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Hot water or steam is not | The hole of the hot water/steam | Clean the hole of the hot water/ |
dispensed. | wand is clogged. | steam wand using a pin. |
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| Make sure that the machine is |
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| turned off and has cooled down |
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| before performing this operation. |
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| Pannarello is dirty (if supplied). | Clean the Pannarello. |
The espresso does not have enough crema (see note).
The coffee blend is unsuitable, the coffee is not freshly roasted or the grind is too coarse.
Change coffee blend or adjust the ceramic coffee grinder as explained in section “How to adjust the ce- ramic coffee grinder”.
The machine takes a long time to warm up or the amount of water dispensed from the hot water/steam wand is too small
The machine’s water circuit is | Descale the machine. |
clogged by limescale |
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The brew group cannot be removed.
The brew group is out of place.
Turn the machine on. Close the ser- vice door. The brew group automati- cally returns to the correct position.
| The coffee grounds drawer is | Remove the coffee grounds drawer, |
| inserted. | thereafter remove the brew group. |
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The machine grinds the | The brew group is dirty. | Clean the brew group (section |
coffee beans but no coffee |
| “Weekly Cleaning of the Brew |
comes out (see note). |
| Group”). |
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| The water circuit is not primed. | Fill the water tank with fresh water |
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| and dispense hot water. |
This may sometimes occur when the machine is automatically adjusting the dose.
Brew a few espressos as described in the section “Saeco Adapting System”.
| The dispensing spout is dirty. | Clean the dispensing spout. |
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