Getting Help

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To use the System Recovery CD(s)

The DVD-ROM drive must be inserted in the computer to use the System Recovery CD. You cannot use the DVD-ROM drive in the docking station.

You need to complete the Windows 98 registration process when you use the System Recovery CD. Make sure you have the product ID number located on the cover of your Microsoft Windows 98 “Getting Started” manual. You will need this number to complete the recovery process.

1Insert the Sony System Recovery CD in the DVD-ROM drive.

The System recovery utility boots from the DVD-ROM drive. It must be in the DVD-ROM drive when you turn on the computer.

2Shut down your computer as described in “Shutting Down Your Computer” on page 13.

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Wait four seconds and turn on your computer.

Click OK to signify you have read and accept the Microsoft End-User License Agreement.

5When the System Recovery menu appears, follow the on-screen instructions to complete the recovery process.

Your system may include one or two System Recovery CDs. If you have two System Recovery CDs, insert the first CD to run the System Recovery program. You are prompted to insert the second CD once the information from the first CD has been installed.

The recovery process takes from 30 to 60 minutes to complete.

If your computer does not start from the Recovery CD

1Slide the power switch forward and hold it for more than four seconds to turn off the computer.

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Turn on the computer. When the Sony logo is displayed, press the F2 key. The BIOS setup menu screen appears.

Press the arrow keys to select the Exit menu.

Press the arrow keys to select Get Default Values and then press the Enter key. The message “Load default configuration now?” appears.

Check that [Yes] is selected, then press the Enter key.

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Sony PCG-838 manual Getting Help To use the System Recovery CDs, If your computer does not start from the Recovery CD