Sony PCG-838 Video image on my screen is too dark, My computer locks up, Cannot play a CD-ROM

Getting Help

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The screen image on my external display is not centered or sized properly

Use the controls on your external display to adjust the image. See the manual supplied with your display for more information.

The video image on my screen is too dark

If an external display is connected to the Monitor connector, disconnect the display.

My computer “locks up”

❑Try restarting the computer. On the Windows taskbar, click the Start button, click Shut Down, and then click Restart the computer.

❑If you cannot restart as described in the preceding step, you can restart the computer by pressing Ctrl+Alt+Delete.

❑If the previous step does not work, slide the power switch toward the front and hold it for at least four seconds. This turns off the power.

❑If your computer locks up while playing a CD-ROM, stop the CD-ROM, and restart the computer by pressing Ctrl+Alt+Delete.

✍Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.

My software program “locks up” or crashes

Contact the software publisher or designated provider for technical support. See the online User Guide for a complete list of phone numbers.

My DVD-ROM drive tray does not open

❑Check that the DVD-ROM drive is properly inserted.

❑Make sure the computer is turned on.

❑Press the Eject button on the DVD-ROM drive.

❑If the Eject button does not work, you can open the tray by inserting a sharp, pointed object into the hole to the right of the Eject button.

I cannot play a CD-ROM

❑Make sure the label of the CD-ROM is facing up.

❑If the CD-ROM requires software, make sure the software is installed according to the program’s instructions.

❑Moisture condensation may have occurred. Leave the computer for at least 1 hour while the computer is turned on.

❑Make sure the DVD-ROM drive is properly inserted.

❑Clean the CD-ROM.

❑Check the speaker volume.