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HP 920 manual troubleshooting

Models: 920

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6 troubleshooting

6 troubleshooting

If you encounter difficulty while using your hp Jornada, this chapter will help you find answers. If you need information about troubleshooting ActiveSync or connecting to your desktop PC, click Microsoft ActiveSync Help on the Help menu in ActiveSync.

The information in this chapter will help you

•reset your hp Jornada.

•restore your hp Jornada to the factory default settings.

•troubleshoot basic problems.

•troubleshoot problems with remote connections.

•troubleshoot problems with the display and touch screen.

•troubleshoot phone problems

Image 171

HP 920 manual troubleshooting

Contents

user’s guide hp Jornada 920 series wireless digital assistantcopyright contents display problems 6 troubleshootingresetting your hp Jornada basic problems1 introduction using this guide welcomewhat’s in the box where to find information For information onSee this source GSM service or service getting to know your hp Jornada programshp applications 1 For more information, see the hp Jornada Accessory Guide microsoft pocket pc software third-party software 4. Antenna. Lift the antenna if necessary to improve phone reception hardware features10 hp Jornada 920 series wireless digital assistant user’s guide End button Send buttonvolume/scroll control record buttonhp hot keys inbox hot key hp home menu hot keycontacts hot key calendar hot keypower button removing and replacing the auto covernavigation pad and action button chapter 1 introduction do not extend the antenna beyond 90 degrees caring for your hp Jornadausing your hp Jornada for the first time 2. Install the removable battery 3. Connect to ac power. Connect the ac adapter to a wall socket, and then connect the other end to the dc jack on your hp Jornada batteries managing powerMeaning battery status messages and warningscharging the batteries Messageac power turning your hp Jornada on and offturning on the pda turning off the pda turning on phone functionsturning off the phone To check battery power managing powersetting power preferences Set options for battery power or ac power power management tips26 hp Jornada 920 series wireless digital assistant user’s guide Tap to switch to Display or Alert profilesalways use ac power when connecting your hp Jornada to your desktop PC. Note that your hp Jornada will not auto-suspend while it is connected Page 2 phone functions setting up an account with a GSM/GPRS service provider installing the sim cardgetting started with phone functions To turn off the phone turning the phone on and offTo remove or replace the SIM card To turn on the phone functionsphone display and status icons IconMeaning Icon Meaning using the phone making a call 5. Use the volume/scroll control to adjust the headset volume using fonix voice dial To place a call by a number 38 hp Jornada 920 series wireless digital assistant user’s guideSay “quit” or “cancel.” Say “update contacts.”To use deferred answering answering an incoming calldeferred answering and local voice mail To answer an incoming callTo activate local voice mail 3. On the Answer tab, under Deferred Answering, tap the3. On the Answer tab, under play this greeting, tap the To use a custom messageusing hp dialer phone tips and advanced featuresdialing from Pocket Outlook managing phone numbersmanaging calls using the call log using speed dialchanging services settings change phone settings adjust network settings locking your hp Jornada remotely personalize the phone display Page 3 getting connected connecting to your desktop pc Microsoft ActiveSyncsynchronizing data 2. On the Start menu, tap ActiveSync 3. Tap to begin synchronization on your hp Jornada synchronizing from a remote locationon your desktop PC copying files between your hp Jornada and your desktop pcbacking up data with activesync connecting your hp Jornadaconnecting by usb cradle 2. Connect the cable from the cradle to a USB port on your desktop PC chapter 3 getting connected connecting by infraredgetting started with wireless data functions 3. Next to Message reception, select On receiving cbsms messages3. Select the Activate Channel check box connecting using the integrated GSM modem connecting to the internet or to a networkTo configure your GSM connection CSD configuring a GSM data connection circuit-switched data10. Tap Finish dialing a GSM connectionclosing a GSM connection 6. In the Select a modem list, tap Cellular Lineconfiguring a GPRS connection connecting using GPRS10. Tap Finish GPRS authentication get help on connectingconnecting to the GPRS network browsing the web or a corporate intranet using microsoft pocket internet explorerTo view mobile favorites and channels 70 hp Jornada 920 series wireless digital assistant user’s guide1. Tap the Favorites button to display your list of favorites 2. In the list, tap the page you want to view2. To connect and start browsing, do one of the following the mobile favorites folder favorite linksmobile favorites conserving memory using avantgo channelssynchronizing e-mail messages sending and receiving e-mail and sms messagesconnecting directly to an e-mail server using the message list chapter 3 getting connected 78 hp Jornada 920 series wireless digital assistant user’s guide composing messages 5. Tap Send when you’ve finished the message managing e-mail messages and folders 82 hp Jornada 920 series wireless digital assistant user’s guide hp MicroChaiVM using hp MicroChaiVMinstalling a MIDlet suite 3. In the menu bar of the Application Manager screen, tap Install To launch a MIDlet troubleshooting wireless download errorsTo delete a MIDlet suite To exit a MIDletEzWAP To configure EzWAPTo start EzWAP Under Connection, select the dial-up connection to be used 3. Tap the Connection tab to select your connection typechapter 3 getting connected 90 hp Jornada 920 series wireless digital assistant user’s guide 4 getting started with pda functions using the stylus navigating in microsoft windows for pocket pcaligning the touch screen chapter 4 getting started with pda functions today screen2. Tap the button that corresponds to the program or document switching programsTo start or switch programs using the hp home menu 1. Press the hp home menu hot keyhp task switcher To start or switch programs using the Start menuTo switch between modes Press and hold the Inbox hot key navigation bar and command bar Input panel button 98 hp Jornada 920 series wireless digital assistant user’s guideThe Pocket PC Command bar New button Menu Buttons. namespop-up menus status iconsalerts and notifications entering information entering text using the input panelblock recognizer To type with the soft keyboard soft keyboardletter recognizer transcriberwriting on the screen If you want to edit or format writing, you must select it first On the Tools menu, tap Recognize Some tips for getting good recognition are listed below write neatly To create a drawing drawing on the screenIf you want to edit or format a drawing, you must select it first recording a message recording formats Indicates an embedded recording Tap to begin recordingTap to show or hide the Recording toolbar 1. On the Start menu, tap Settings, and then tap the Input icon Tap to select a prewritten message using my textTo find a file finding and organizing informationmanaging memory Tap to change folders Select the sort order for the listTap the folder name to open it Tap and hold to create a new folder To use the Memory control panel to stop programs 116 hp Jornada 920 series wireless digital assistant user’s guidecompactflash memory cards backing up and restoring data using hp backuprestoring data 6. Tap Restore Now7. Tap Back Up Now display profiles display and alert profilesthe screen. If you are in a dark room, you can use the backlight to compensate for the low ambient light 122 hp Jornada 920 series wireless digital assistant user’s guide alert profilesadjusting other settings configuring hardware buttonsTo control the scroll speed hp home menu configuring menusTo add a program to the Start menu start menuTo modify a button assignment To add a page to the hp home menuadding programs adding and removing programsremoving programs To install a program using ActiveSync2. On the System tab, tap Remove Programs pda accessories hp accessoriescompactflash accessories 1. Remove the dummy card from the CompactFlash card slot Page 5 pda programs calendar scheduling appointments and meetings microsoft pocket outlookchapter 5 pda programs Tap to go to todayTap to create a new appointment To create an appointmentusing the summary screen creating meeting requests hp month view managing details by the month date calculation The resulting date is displayed as Date2 contacts tracking friends and colleagues To create a contact Tap to return to the contact list the contact is saved automaticallyScroll to see more fields finding a contact using the summary screen5. Tap OK to return to the contact list 142 hp Jornada 920 series wireless digital assistant user’s guide View contact details Tap to view notesTap to change contact information Use Tasks to keep track of what you have to do tasks keeping a to-do listTo create a task 144 hp Jornada 920 series wireless digital assistant user’s guideView task details Tap to show and hide additional summary information using the summary screen6. Tap OK to return to the task list chapter 5 pda programsTo create a note notes capturing thoughts and ideasTo use Pocket Word microsoft pocket wordtips for working in pocket word tips for working in pocket excel microsoft pocket excelTo start Windows Media Player microsoft windows media playerIndicates the progress of the current track Tap to adjust volume Tap to stop Tap to play or pauseTap to skip to the next song Tap to play a previous song streaming audio and video working with audio files on a compactflash card1. On the Start menu, tap Internet Explorer 2. Tap MSN Mobile getting ebooks for your hp Jornada microsoft readerreading a book using the libraryTap to select a navigation option using reader features156 hp Jornada 920 series wireless digital assistant user’s guide removing a bookmsn messenger setting up to use msn messenger158 hp Jornada 920 series wireless digital assistant user’s guide working with contactschatting with contacts hp image viewer browse mode recording sound files renaming, copying, deleting, and rotating imagesslideshow mode view modesending images To send an image as an attachment to an e-mail messageTo send an image to another PDA by infrared To add a comment to a .jpg file adding comments to imagesTo send an image to an infrared-equipped printer or desktop PC To copy an image to a documentTo start CodeWallet Pro codewallet pro6 troubleshooting To reset resetting your hp JornadaTo restore the factory defaults restoring factory defaultsthat drain power quickly. Use external basic problemsPower is too low to run your hp Jornada You are using your hp Jornada in wayshp Jornada is locked up. Connect to ac Ring volume not set properly. The phoneAuto-suspend activated. To conserve hp Jornada is locked up. Connect toWhen you send SMS messages to contacts The device has been reset. After a resethp Jornada has run out of power. Charge There is not enough light to see thehandheld devices may not run on your hp Jornada 920 series wireless digitalOnly PIM data can be migrated to hp Software that runs on previous hpable to dial out, but unable to make proper connection hp Jornada has run out of power. RestoreFactory default settings have been remote connectionsunable to use infrared transfer between windows- powered devices network connection problemsGPRS connection is unreliable 176 hp Jornada 920 series wireless digital assistant user’s guide cradle connection problemsscreen is blank display problemsbad reception, or calls are dropped phone problemsdisplay is difficult to see in dark rooms screen is difficult to readcannot turn on phone, but can use pda functions sim card not detectedPage 7 support and service web site servicecustomer support contacting hewlett-packard worldwide Country/RegionTelephone chapter 7 support and service Country/RegionTelephone 184 hp Jornada 920 series wireless digital assistant user’s guide Country/RegionTelephone The information in this document and applicable conditions for hp phone support are subject to change without notice. Please check for the latest information and conditions on the Website indicated in this document Page warranty one year limited hardware warrantylimitation of warranty limitation of liability and remedies no warranty of data or backup filesfor consumers in australia for consumers in new zealandwarranty hp software product license agreement copies and adaptationsownership termination updates and upgradestransfer of rights in software sublicensing and distributionremovable media if supplied hp software product limited warrantyninety-day limited software warranty U.S. government restricted rightsnotice of warranty claims limitation of warrantylimitation of liability and remedies 194 hp Jornada 920 series wireless digital assistant user’s guide glossary MIDlet. A Java application that conforms to the MIDP standard glossary Stylus. A pen-like utensil designed for navigating on a touch screen appendix phone safety drivingradio interference with electronic devices pacemakers hearing aidsother medical devices appendix phone safety operating environmentvehicles potentially explosive atmospheresemergency calls aircraftblasting areas index Page I,J,K Page notification icon, 99 notifications. See alerts Page U,V,W software, 189 WAV files 210 hp Jornada 920 series wireless digital assistant user’s guidevoice notes. See recording volume/scroll control, 12 warranty wireless data. See GSM or GPRS WMA files WMV files