GPRS connection is unreliable, Network connection problems | HP 920

GPRS connection is unreliable

chapter 6 troubleshooting 175

GPRS connection is unreliable

•GPRS connection not established. Make sure to have a GPRS connection before you begin downloading.

•GPRS connection dropped. If you make a call while connected to GPRS, the connection is dropped when the other party answers the call. You must manually re-connect GPRS.

unable to use infrared transfer between windows- powered devices

If you are unable to use infrared to transfer information between Windows- powered devices, try the following:

•transfer only one file, or no more than 25 contact cards, at a time.

•position the infrared ports so that they line up and are less than one meter (three feet) but more than five centimeters (two inches) apart.

•make sure nothing is between the two infrared ports.

•adjust the room lighting. Some types of light interfere with infrared communication. Try moving to a different location or turning off some lights.

The hp Jornada 920 series do not support raw IR.

network connection problems

The following solutions may help if you encounter problems when using a network card for network connections. Additional troubleshooting information is available in Connections Help on the device and ActiveSync Help on the desktop PC.

•verify that your NIC is compatible with the hp Jornada 920 series wireless digital assistant and that you have installed the proper drivers for the hp Jornada.

Image 179

HP 920 manual GPRS connection is unreliable, unable to use infrared transfer between windows- powered devices

Contents

user’s guide hp Jornada 920 series wireless digital assistant copyright contents display problems 6 troubleshootingresetting your hp Jornada basic problems 1 introduction what’s in the box using this guidewelcome See this source where to find informationFor information on GSM service or service hp applications getting to know your hp Jornadaprograms 1 For more information, see the hp Jornada Accessory Guide microsoft pocket pc software third-party software 4. Antenna. Lift the antenna if necessary to improve phone reception hardware features 10 hp Jornada 920 series wireless digital assistant user’s guide End button Send button hp hot keys volume/scroll controlrecord button inbox hot key hp home menu hot keycontacts hot key calendar hot key navigation pad and action button power buttonremoving and replacing the auto cover chapter 1 introduction do not extend the antenna beyond 90 degrees caring for your hp Jornada using your hp Jornada for the first time 2. Install the removable battery 3. Connect to ac power. Connect the ac adapter to a wall socket, and then connect the other end to the dc jack on your hp Jornada batteries managing power Meaning battery status messages and warningscharging the batteries Message turning on the pda ac powerturning your hp Jornada on and off turning off the phone turning off the pdaturning on phone functions To check battery power managing power setting power preferences Set options for battery power or ac power power management tips26 hp Jornada 920 series wireless digital assistant user’s guide Tap to switch to Display or Alert profiles always use ac power when connecting your hp Jornada to your desktop PC. Note that your hp Jornada will not auto-suspend while it is connected Page 2 phone functions getting started with phone functions setting up an account with a GSM/GPRS service providerinstalling the sim card To turn off the phone turning the phone on and offTo remove or replace the SIM card To turn on the phone functions Meaning phone display and status iconsIcon Icon Meaning using the phone making a call 5. Use the volume/scroll control to adjust the headset volume using fonix voice dial To place a call by a number 38 hp Jornada 920 series wireless digital assistant user’s guide Say “quit” or “cancel.” Say “update contacts.” To use deferred answering answering an incoming calldeferred answering and local voice mail To answer an incoming call To activate local voice mail 3. On the Answer tab, under Deferred Answering, tap the3. On the Answer tab, under play this greeting, tap the To use a custom message using hp dialer phone tips and advanced features dialing from Pocket Outlook managing phone numbers managing calls using the call log using speed dial changing services settings change phone settings adjust network settings locking your hp Jornada remotely personalize the phone display Page 3 getting connected synchronizing data connecting to your desktop pcMicrosoft ActiveSync 2. On the Start menu, tap ActiveSync 3. Tap to begin synchronization on your hp Jornada synchronizing from a remote location on your desktop PC copying files between your hp Jornada and your desktop pc backing up data with activesync connecting your hp Jornada connecting by usb cradle 2. Connect the cable from the cradle to a USB port on your desktop PC connecting by infrared getting started with wireless data functions 3. Next to Message reception, select On receiving cbsms messages 3. Select the Activate Channel check box connecting using the integrated GSM modem connecting to the internet or to a network To configure your GSM connection CSD configuring a GSM data connection circuit-switched data 10. Tap Finish dialing a GSM connectionclosing a GSM connection 6. In the Select a modem list, tap Cellular Line configuring a GPRS connection connecting using GPRS 10. Tap Finish connecting to the GPRS network GPRS authenticationget help on connecting browsing the web or a corporate intranet using microsoft pocket internet explorer To view mobile favorites and channels 70 hp Jornada 920 series wireless digital assistant user’s guide1. Tap the Favorites button to display your list of favorites 2. In the list, tap the page you want to view 2. To connect and start browsing, do one of the following mobile favorites the mobile favorites folderfavorite links conserving memory using avantgo channels synchronizing e-mail messages sending and receiving e-mail and sms messages connecting directly to an e-mail server using the message list chapter 3 getting connected 78 hp Jornada 920 series wireless digital assistant user’s guide composing messages 5. Tap Send when you’ve finished the message managing e-mail messages and folders 82 hp Jornada 920 series wireless digital assistant user’s guide hp MicroChaiVM using hp MicroChaiVM installing a MIDlet suite 3. In the menu bar of the Application Manager screen, tap Install To launch a MIDlet troubleshooting wireless download errors To delete a MIDlet suite To exit a MIDlet To start EzWAP EzWAPTo configure EzWAP 3. Tap the Connection tab to select your connection type Under Connection, select the dial-up connection to be used 90 hp Jornada 920 series wireless digital assistant user’s guide 4 getting started with pda functions aligning the touch screen using the stylusnavigating in microsoft windows for pocket pc chapter 4 getting started with pda functions today screen 2. Tap the button that corresponds to the program or document switching programsTo start or switch programs using the hp home menu 1. Press the hp home menu hot key To switch between modes hp task switcherTo start or switch programs using the Start menu Press and hold the Inbox hot key navigation bar and command bar Input panel button 98 hp Jornada 920 series wireless digital assistant user’s guideThe Pocket PC Command bar New button Menu Buttons. names pop-up menus status icons alerts and notifications entering information entering text using the input panel block recognizer To type with the soft keyboard soft keyboardletter recognizer transcriber writing on the screen If you want to edit or format writing, you must select it first On the Tools menu, tap Recognize Some tips for getting good recognition are listed below write neatly To create a drawing drawing on the screen If you want to edit or format a drawing, you must select it first recording a message Tap to show or hide the Recording toolbar recording formatsIndicates an embedded recording Tap to begin recording 1. On the Start menu, tap Settings, and then tap the Input icon Tap to select a prewritten message using my text To find a file finding and organizing information Tap the folder name to open it Tap and hold to create a new folder managing memoryTap to change folders Select the sort order for the list To use the Memory control panel to stop programs 116 hp Jornada 920 series wireless digital assistant user’s guide compactflash memory cards backing up and restoring data using hp backup 7. Tap Back Up Now restoring data6. Tap Restore Now display profiles display and alert profiles the screen. If you are in a dark room, you can use the backlight to compensate for the low ambient light 122 hp Jornada 920 series wireless digital assistant user’s guide alert profiles To control the scroll speed adjusting other settingsconfiguring hardware buttons hp home menu configuring menus To add a program to the Start menu start menuTo modify a button assignment To add a page to the hp home menu adding programs adding and removing programs 2. On the System tab, tap Remove Programs removing programsTo install a program using ActiveSync compactflash accessories pda accessorieshp accessories 1. Remove the dummy card from the CompactFlash card slot Page 5 pda programs calendar scheduling appointments and meetings microsoft pocket outlook chapter 5 pda programs Tap to go to todayTap to create a new appointment To create an appointment using the summary screen creating meeting requests hp month view managing details by the month date calculation The resulting date is displayed as Date2 contacts tracking friends and colleagues Scroll to see more fields To create a contactTap to return to the contact list the contact is saved automatically 5. Tap OK to return to the contact list finding a contact Tap to change contact information 142 hp Jornada 920 series wireless digital assistant user’s guideView contact details Tap to view notes Use Tasks to keep track of what you have to do tasks keeping a to-do list To create a task 144 hp Jornada 920 series wireless digital assistant user’s guide View notes Tap to change task 6. Tap OK to return to the task listView task details Tap to show and hide additional summary information To create a note notes capturing thoughts and ideas To use Pocket Word microsoft pocket word tips for working in pocket word tips for working in pocket excel microsoft pocket excel To start Windows Media Player microsoft windows media player Tap to skip to the next song Tap to play a previous song Indicates the progress of the current track Tap to adjust volumeTap to stop Tap to play or pause 1. On the Start menu, tap Internet Explorer 2. Tap MSN Mobile streaming audio and videoworking with audio files on a compactflash card getting ebooks for your hp Jornada microsoft reader reading a book using the library Tap to select a navigation option using reader features 156 hp Jornada 920 series wireless digital assistant user’s guide removing a book msn messenger setting up to use msn messenger 158 hp Jornada 920 series wireless digital assistant user’s guide working with contacts chatting with contacts hp image viewer browse mode recording sound files renaming, copying, deleting, and rotating images slideshow mode view mode To send an image to another PDA by infrared sending imagesTo send an image as an attachment to an e-mail message To add a comment to a .jpg file adding comments to imagesTo send an image to an infrared-equipped printer or desktop PC To copy an image to a document To start CodeWallet Pro codewallet pro 6 troubleshooting To reset resetting your hp Jornada To restore the factory defaults restoring factory defaults that drain power quickly. Use external basic problemsPower is too low to run your hp Jornada You are using your hp Jornada in ways hp Jornada is locked up. Connect to ac Ring volume not set properly. The phoneAuto-suspend activated. To conserve hp Jornada is locked up. Connect to When you send SMS messages to contacts The device has been reset. After a resethp Jornada has run out of power. Charge There is not enough light to see the handheld devices may not run on your hp Jornada 920 series wireless digitalOnly PIM data can be migrated to hp Software that runs on previous hp able to dial out, but unable to make proper connection hp Jornada has run out of power. RestoreFactory default settings have been remote connections GPRS connection is unreliable unable to use infrared transfer between windows- powered devicesnetwork connection problems 176 hp Jornada 920 series wireless digital assistant user’s guide cradle connection problems screen is blank display problems bad reception, or calls are dropped phone problemsdisplay is difficult to see in dark rooms screen is difficult to read cannot turn on phone, but can use pda functions sim card not detectedPage customer support 7 support and service web siteservice Telephone contacting hewlett-packard worldwideCountry/Region chapter 7 support and service 184 hp Jornada 920 series wireless digital assistant user’s guide The information in this document and applicable conditions for hp phone support are subject to change without notice. Please check for the latest information and conditions on the Website indicated in this document Page limitation of warranty warrantyone year limited hardware warranty limitation of liability and remedies no warranty of data or backup files warranty for consumers in australiafor consumers in new zealand ownership hp software product license agreementcopies and adaptations termination updates and upgradestransfer of rights in software sublicensing and distribution removable media if supplied hp software product limited warrantyninety-day limited software warranty U.S. government restricted rights limitation of liability and remedies notice of warranty claimslimitation of warranty 194 hp Jornada 920 series wireless digital assistant user’s guide glossary MIDlet. A Java application that conforms to the MIDP standard glossary Stylus. A pen-like utensil designed for navigating on a touch screen radio interference with electronic devices appendix phone safetydriving other medical devices pacemakershearing aids appendix phone safety operating environmentvehicles potentially explosive atmospheres blasting areas emergency callsaircraft index Page I,J,K Page notification icon, 99 notifications. See alerts Page U,V,W software, 189 WAV files 210 hp Jornada 920 series wireless digital assistant user’s guidevoice notes. See recording volume/scroll control, 12 warranty wireless data. See GSM or GPRS WMA files WMV files