Display problems, Screen is blank | HP 920 instruction

display problems

chapter 6 troubleshooting 177

•ensure you have installed the correct version of ActiveSync on your desktop PC. Install the version ActiveSync included with your hp Jornada 920 series wireless digital assistant.

•ensure that your hp Jornada is on.

•ensure that you do not have any other active connections. On the Start menu, tap Today. Tap at the bottom of the screen, and then tap Disconnect.

•ensure the cable is securely plugged into the USB port on the back of your desktop PC. Connect the USB cable directly to your desktop PC— do not run the cable through a USB hub.

•enable the USB connection on your hp Jornada. On the Start menu, tap ActiveSync. On the Tools menu, Options. Under Enable synchronization when cradled using, select USB connection from the drop-down list.

•ensure the USB connection is enabled in ActiveSync on your desktop PC. Refer to ActiveSync Help on your desktop computer. If the USB connection is already enabled, disable the USB connection, close the Connection Settings window, and then reopen and re-enable the USB connection.

•reset your hp Jornada before putting it in the cradle to connect. For more information, see “resetting your hp Jornada,” earlier in this chapter.

•always disconnect your hp Jornada before you restart your desktop PC.

•connect only one Pocket PC or wireless/personal digital assistant to your desktop PC at a time.

display problems

If you are having trouble viewing data on your hp Jornada screen, follow these suggestions.

screen is blank

Follow these steps if the screen remains dark or if the device does not respond when you briefly press the power button:

Image 181

HP 920 manual display problems, screen is blank

Contents

user’s guide hp Jornada 920 series wireless digital assistant copyright contents resetting your hp Jornada 6 troubleshootingbasic problems display problems 1 introduction welcome using this guidewhat’s in the box For information on where to find informationSee this source GSM service or service programs getting to know your hp Jornadahp applications 1 For more information, see the hp Jornada Accessory Guide microsoft pocket pc software third-party software 4. Antenna. Lift the antenna if necessary to improve phone reception hardware features 10 hp Jornada 920 series wireless digital assistant user’s guide End button Send button record button volume/scroll controlhp hot keys contacts hot key hp home menu hot keycalendar hot key inbox hot key removing and replacing the auto cover power buttonnavigation pad and action button chapter 1 introduction do not extend the antenna beyond 90 degrees caring for your hp Jornada using your hp Jornada for the first time 2. Install the removable battery 3. Connect to ac power. Connect the ac adapter to a wall socket, and then connect the other end to the dc jack on your hp Jornada batteries managing power charging the batteries battery status messages and warningsMessage Meaning turning your hp Jornada on and off ac powerturning on the pda turning on phone functions turning off the pdaturning off the phone To check battery power managing power setting power preferences 26 hp Jornada 920 series wireless digital assistant user’s guide power management tipsTap to switch to Display or Alert profiles Set options for battery power or ac power always use ac power when connecting your hp Jornada to your desktop PC. Note that your hp Jornada will not auto-suspend while it is connected Page 2 phone functions installing the sim card setting up an account with a GSM/GPRS service providergetting started with phone functions To remove or replace the SIM card turning the phone on and offTo turn on the phone functions To turn off the phone Icon phone display and status iconsMeaning Icon Meaning using the phone making a call 5. Use the volume/scroll control to adjust the headset volume using fonix voice dial To place a call by a number 38 hp Jornada 920 series wireless digital assistant user’s guide Say “quit” or “cancel.” Say “update contacts.” deferred answering and local voice mail answering an incoming callTo answer an incoming call To use deferred answering 3. On the Answer tab, under play this greeting, tap the 3. On the Answer tab, under Deferred Answering, tap theTo use a custom message To activate local voice mail using hp dialer phone tips and advanced features dialing from Pocket Outlook managing phone numbers managing calls using the call log using speed dial changing services settings change phone settings adjust network settings locking your hp Jornada remotely personalize the phone display Page 3 getting connected Microsoft ActiveSync connecting to your desktop pcsynchronizing data 2. On the Start menu, tap ActiveSync 3. Tap to begin synchronization on your hp Jornada synchronizing from a remote location on your desktop PC copying files between your hp Jornada and your desktop pc backing up data with activesync connecting your hp Jornada connecting by usb cradle 2. Connect the cable from the cradle to a USB port on your desktop PC connecting by infrared getting started with wireless data functions 3. Next to Message reception, select On receiving cbsms messages 3. Select the Activate Channel check box connecting using the integrated GSM modem connecting to the internet or to a network To configure your GSM connection CSD configuring a GSM data connection circuit-switched data closing a GSM connection dialing a GSM connection6. In the Select a modem list, tap Cellular Line 10. Tap Finish configuring a GPRS connection connecting using GPRS 10. Tap Finish get help on connecting GPRS authenticationconnecting to the GPRS network browsing the web or a corporate intranet using microsoft pocket internet explorer 1. Tap the Favorites button to display your list of favorites 70 hp Jornada 920 series wireless digital assistant user’s guide2. In the list, tap the page you want to view To view mobile favorites and channels 2. To connect and start browsing, do one of the following favorite links the mobile favorites foldermobile favorites conserving memory using avantgo channels synchronizing e-mail messages sending and receiving e-mail and sms messages connecting directly to an e-mail server using the message list chapter 3 getting connected 78 hp Jornada 920 series wireless digital assistant user’s guide composing messages 5. Tap Send when you’ve finished the message managing e-mail messages and folders 82 hp Jornada 920 series wireless digital assistant user’s guide hp MicroChaiVM using hp MicroChaiVM installing a MIDlet suite 3. In the menu bar of the Application Manager screen, tap Install To launch a MIDlet troubleshooting wireless download errors To delete a MIDlet suite To exit a MIDlet To configure EzWAP EzWAPTo start EzWAP 3. Tap the Connection tab to select your connection type Under Connection, select the dial-up connection to be used 90 hp Jornada 920 series wireless digital assistant user’s guide 4 getting started with pda functions navigating in microsoft windows for pocket pc using the stylusaligning the touch screen chapter 4 getting started with pda functions today screen To start or switch programs using the hp home menu switching programs1. Press the hp home menu hot key 2. Tap the button that corresponds to the program or document To start or switch programs using the Start menu hp task switcherTo switch between modes Press and hold the Inbox hot key navigation bar and command bar The Pocket PC Command bar 98 hp Jornada 920 series wireless digital assistant user’s guideNew button Menu Buttons. names Input panel button pop-up menus status icons alerts and notifications entering information entering text using the input panel block recognizer letter recognizer soft keyboardtranscriber To type with the soft keyboard writing on the screen If you want to edit or format writing, you must select it first On the Tools menu, tap Recognize Some tips for getting good recognition are listed below write neatly To create a drawing drawing on the screen If you want to edit or format a drawing, you must select it first recording a message Indicates an embedded recording Tap to begin recording recording formatsTap to show or hide the Recording toolbar 1. On the Start menu, tap Settings, and then tap the Input icon Tap to select a prewritten message using my text To find a file finding and organizing information Tap to change folders Select the sort order for the list managing memoryTap the folder name to open it Tap and hold to create a new folder To use the Memory control panel to stop programs 116 hp Jornada 920 series wireless digital assistant user’s guide compactflash memory cards backing up and restoring data using hp backup 6. Tap Restore Now restoring data7. Tap Back Up Now display profiles display and alert profiles the screen. If you are in a dark room, you can use the backlight to compensate for the low ambient light 122 hp Jornada 920 series wireless digital assistant user’s guide alert profiles configuring hardware buttons adjusting other settingsTo control the scroll speed hp home menu configuring menus To modify a button assignment start menuTo add a page to the hp home menu To add a program to the Start menu adding programs adding and removing programs To install a program using ActiveSync removing programs2. On the System tab, tap Remove Programs hp accessories pda accessoriescompactflash accessories 1. Remove the dummy card from the CompactFlash card slot Page 5 pda programs calendar scheduling appointments and meetings microsoft pocket outlook Tap to create a new appointment Tap to go to todayTo create an appointment chapter 5 pda programs using the summary screen creating meeting requests hp month view managing details by the month date calculation The resulting date is displayed as Date2 contacts tracking friends and colleagues Tap to return to the contact list the contact is saved automatically To create a contactScroll to see more fields 5. Tap OK to return to the contact list finding a contact View contact details Tap to view notes 142 hp Jornada 920 series wireless digital assistant user’s guideTap to change contact information Use Tasks to keep track of what you have to do tasks keeping a to-do list To create a task 144 hp Jornada 920 series wireless digital assistant user’s guide View task details Tap to show and hide additional summary information 6. Tap OK to return to the task listView notes Tap to change task To create a note notes capturing thoughts and ideas To use Pocket Word microsoft pocket word tips for working in pocket word tips for working in pocket excel microsoft pocket excel To start Windows Media Player microsoft windows media player Tap to stop Tap to play or pause Indicates the progress of the current track Tap to adjust volumeTap to skip to the next song Tap to play a previous song working with audio files on a compactflash card streaming audio and video1. On the Start menu, tap Internet Explorer 2. Tap MSN Mobile getting ebooks for your hp Jornada microsoft reader reading a book using the library Tap to select a navigation option using reader features 156 hp Jornada 920 series wireless digital assistant user’s guide removing a book msn messenger setting up to use msn messenger 158 hp Jornada 920 series wireless digital assistant user’s guide working with contacts chatting with contacts hp image viewer browse mode recording sound files renaming, copying, deleting, and rotating images slideshow mode view mode To send an image as an attachment to an e-mail message sending imagesTo send an image to another PDA by infrared To send an image to an infrared-equipped printer or desktop PC adding comments to imagesTo copy an image to a document To add a comment to a .jpg file To start CodeWallet Pro codewallet pro 6 troubleshooting To reset resetting your hp Jornada To restore the factory defaults restoring factory defaults Power is too low to run your hp Jornada basic problemsYou are using your hp Jornada in ways that drain power quickly. Use external Auto-suspend activated. To conserve Ring volume not set properly. The phonehp Jornada is locked up. Connect to hp Jornada is locked up. Connect to ac hp Jornada has run out of power. Charge The device has been reset. After a resetThere is not enough light to see the When you send SMS messages to contacts Only PIM data can be migrated to hp Jornada 920 series wireless digitalSoftware that runs on previous hp handheld devices may not run on your hp Factory default settings have been hp Jornada has run out of power. Restoreremote connections able to dial out, but unable to make proper connection network connection problems unable to use infrared transfer between windows- powered devicesGPRS connection is unreliable 176 hp Jornada 920 series wireless digital assistant user’s guide cradle connection problems screen is blank display problems display is difficult to see in dark rooms phone problemsscreen is difficult to read bad reception, or calls are dropped cannot turn on phone, but can use pda functions sim card not detectedPage service 7 support and service web sitecustomer support Country/Region contacting hewlett-packard worldwideTelephone chapter 7 support and service 184 hp Jornada 920 series wireless digital assistant user’s guide The information in this document and applicable conditions for hp phone support are subject to change without notice. Please check for the latest information and conditions on the Website indicated in this document Page one year limited hardware warranty warrantylimitation of warranty limitation of liability and remedies no warranty of data or backup files for consumers in new zealand for consumers in australiawarranty copies and adaptations hp software product license agreementownership transfer of rights in software updates and upgradessublicensing and distribution termination ninety-day limited software warranty hp software product limited warrantyU.S. government restricted rights removable media if supplied limitation of warranty notice of warranty claimslimitation of liability and remedies 194 hp Jornada 920 series wireless digital assistant user’s guide glossary MIDlet. A Java application that conforms to the MIDP standard glossary Stylus. A pen-like utensil designed for navigating on a touch screen driving appendix phone safetyradio interference with electronic devices hearing aids pacemakersother medical devices vehicles operating environmentpotentially explosive atmospheres appendix phone safety aircraft emergency callsblasting areas index Page I,J,K Page notification icon, 99 notifications. See alerts Page U,V,W voice notes. See recording volume/scroll control, 12 warranty 210 hp Jornada 920 series wireless digital assistant user’s guidewireless data. See GSM or GPRS WMA files WMV files software, 189 WAV files