,Check that the Memory Stick Duo™ connector is clean. If not, the data may not load properly. Wipe the connector with a cotton swab.

The system can't save or load data.

,Check that there is sufficient free space on the Memory Stick Duo™ to save data.

,There may be a problem with the Memory Stick Duo™. Try using another Memory Stick Duo™, if available.

Video

The UMD™VIDEO does not operate.

,If the playback conditions have been set by the software developer, the UMD™VIDEO may not play as described in this manual.

Videos do not play.

,Depending on the bit rate, certain videos may not be playable on the system. Check that the video files were converted at a bit rate of 768 kbps or lower.

The system does not recognize a video data item.

,Video data of types that are not compatible with the system will not be recognized.

,If the file or folder name on the Memory Stick Duo™ is changed, or if the file or folder is moved to another location using a PC, the system may not recognize it.

Music

Music does not play.

,Tracks with an expiration date or a limited number of playing times may not be playable on the system.

,In some cases, copyright-protected music data cannot be played.

Tracks from other groups do not play.

,Check that the Group Mode feature is turned off. When turned on, tracks from only one group can be played.

The system does not recognize music data.

,Check that the music data is saved in the correct folder on the Memory Stick Duo™. For details, refer to the user's guide

( page 6).

,Music data of types that are not compatible with the system will not be recognized.

A group on a Memory Stick Duo™ cannot be deleted.

,If there is non-music data in the group, the group cannot be deleted.

Photo

Images do not display.

,Depending on the image data size, certain images are not viewable.

,If images are edited using a PC, they may not be viewable.

18Before requesting service