Troubleshooting
Before requesting service
Go through this section if you experience difficulty in operating the PSP® system. For additional troubleshooting information, visit www.us.playstation.com/support. Should any problem persist, call SCEA Consumer Services at
The power does not turn on.
,Check that the battery is charged.
,Check that the battery pack is properly inserted.
The battery does not charge, or does not fully recharge.
,Check that the AC adaptor and the AC power cord are properly inserted in the system and the electrical outlet.
,Check that the WLAN function is not in use while charging. The battery cannot be recharged when the WLAN function is in use.
,Check that the correct AC adaptor for this product is being used.
,Check that the AC adaptor connector is clean. If not, wipe it with a dry, soft cloth.
,If charging the battery in an extremely cold location, it may take longer to fully charge the battery.
,There may be a problem with the battery pack. Try using a replacement battery pack that is marked for use with the PSP® system, if available.
The battery charge doesn't last long.
,When using the system in extremely hot or cold locations, the charge may not last as long. Try to avoid using the system in such environments.
,There may be a problem with the battery pack. Try using a replacement battery pack that is marked for use with the PSP® system, if available.
The power indicator is on, but the LCD screen is not displayed.
,Check that the LCD screen's backlight is not turned off. If it is, press any of the system buttons to turn on the backlight.
The battery loses its charge even when the system is turned off.
,Because battery power is used even when the system is turned off, it is recommended that you charge the battery frequently.
ScreenThe screen suddenly turns dark.
,If "Backlight 
(Power Save Settings) has been set, the LCD screen's backlight will automatically turn off if the system is left inactive for the set amount of time.
,If "Auto Sleep" under
(Power Save Settings) has been set, the system will automatically enter sleep mode if left inactive for the set amount of time.
The screen is dark and hard to see.
,The screen may appear dark, depending on the angle of viewing. Use the display button on the system front to adjust the brightness.
16Before requesting service