Black or continuously lit pixels on the screen do not disappear.

,LCD screens are made with highly precise technology, but in some cases, black (dark) pixels or continuously lit pixels may appear on the screen. This is not a system malfunction. For details, see "Precautions" ( page 7).

The color of the screen does not look right.

,If "Theme" under (Theme Settings) is set to "Original", the background color will automatically change at the beginning of each month.

Sound

There is no sound.

,Check that the volume is not set to zero. Try raising the volume.

,Check that the mute setting is not on. Press the sound button on the system front to clear the mute setting.

,When headphones are connected, no sound is output from the system speakers.

,See also "There is no sound, or the sound quality from the headphones is poor." (page 19).

The volume does not turn up.

,If "AVLS" under (Sound Settings) is set to "On", the maximum volume level is restricted.

Sound quality is poor.

,If the system is used in an area where there are vibrations, or if it is near strong magnetic objects such as a television, the sound may be distorted and there may be increased background noise. Try moving the system to a different location.

UMD™

The system does not recognize the UMD™.

,Check that the UMD™ is properly inserted (label is facing the system rear, etc.). Try taking out the UMD™ and reinserting it.

,Check that the UMD™ recorded surface is clean. If not, wipe it gently with a soft cloth.

 

 

US

The UMD™ doesn't play properly.

 

, If moisture condensation occurs, remove the UMD™ from the

Troubleshooting

system and do not use the system for several hours until the

condensation evaporates.

 

 

 

 

Upon starting a UMD™, a message recommending an

 

update is displayed.

 

, Update the system software. For details on updates, refer to the

 

Quick Reference booklet supplied with the system.

 

Memory Stick Duo™

The Memory Stick Duo™ cannot be inserted.

,Set the Memory Stick Duo™ in the proper direction when inserting.

The system does not recognize the Memory Stick Duo™.

,If Memory Stick Duo™ media is formatted using a PC, it may not

be recognized by the PSP® system. If this happens, copy any data

you want to keep on the PC, and then go to (System Settings) "Format Memory Stick™" and re-format.

,Check that the Memory Stick Duo™ is properly inserted. Try taking out the Memory Stick Duo™ and reinserting it.

Before requesting service 17