Troubleshooting

Before contacting technical support, refer to this section.

On-screen messages

If there is something wrong with the input signal, one of the following messages appears on the screen. To solve the problem, see “Trouble symptoms and remedies” on page 20.

If “Not supported signal” appears on the screen

This indicates that the input signal is not supported by the monitor’s specifications. Check the following items.

For more information about on-screen messages, see “Trouble symptoms and remedies” on page 20.

INFORMATION

1: HD15

Not supported signal xxx.x kHz / xxx Hz

If “xxx.x kHz / xxx Hz” is displayed

This indicates that either the horizontal or vertical frequency is not supported by the monitor’s specifications.

The figures indicate the horizontal and vertical frequencies of the current input signal.

If “Resolution too high / Set to 1920 ⋅ 1200” is displayed

This indicates that the resolution is not supported by the monitor’s specifications (1920 ⋅ 1200 or less).

If “No input signal” appears on the screen

This indicates that no signal is being input via the currently selected connector.

INFORMATION

1: HD15

No input signal

Go to power save

Go to power save

The monitor will enter the power saving mode after about 5 seconds from the time the message is displayed.

If “Cable disconnected” appears on the screen

This indicates that the video signal cable has been disconnected from the currently selected connector.

INFORMATION

1: HD15

Cable disconnected

Go to power save

Go to power save

The monitor will enter the power saving mode after about 5 seconds from the time the message is displayed.

GB

19