Troubleshooting
If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.
There is no sound or only a very
•Check that the speakers and components are connected securely.
•Check that both the receiver and all components are turned on.
•Check that you have selected the correct component on the receiver.
•Check that MASTER VOLUME
•Check that the SPEAKERS (OFF/A/B/A+B) is not set to off (page 46).
•Check that the headphones are not connected.
•Press MUTING on the remote to cancel the muting function.
There is no sound from a specific component.•Check that the component is connected correctly to the audio input jacks for that component.
•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.
•Check that you have selected the correct component on the receiver.
There is no sound from one of the front speakers.•Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the component may not be connected to the receiver correctly. Check that all the cords are fully inserted into the jacks on both the receiver and the component. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker which is not outputting any sound.
•Make sure you have not connected only the L or R jack to a monaural component. Use a monaural- stereo cable (not supplied) and connect it to both the L and R jacks. However, there will be no sound from the center speaker when a sound field (PRO LOGIC, etc.) is selected. When the center speaker is set to “NO”, sound is output only from front L/R speakers.
•Check that the DIGITAL ASSIGN function is not used to assign the audio input of other input to the selected input (page 35).
•Check that the INPUT MODE is not set to “COAX FIXED” or “OPT FIXED” (page 36).
•Check that you have not selected MULTI CH IN function.
| There is no sound from digital sources (from |
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| COAXIAL or OPTICAL input jack). |
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• Check that the DIGITAL ASSIGN function is not |
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used to assign the audio input of other input to the |
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selected input (page 35). |
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• Check that the INPUT MODE is not set to |
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“ANALOG FIXED” (page 36). Check that the |
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INPUT MODE is not set to “COAX FIXED” for |
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the sources from OPTICAL input jack, or set to |
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“OPT FIXED” for the sources from COAXIAL |
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input jack. | Additional | |
• Check that you have not selected MULTI CH IN | ||
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function. |
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• Check that “DEC. PRI. XXXX” in the |
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CUSTOMIZE menu is set to “DEC. PRI. AUTO”. |
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The receiver cannot decode the input signal (e.g. | Information | |
• Check that the speakers and components are | ||
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| The left and right sounds are unbalanced or |
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| reversed. |
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connected correctly and securely. |
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• Adjust balance parameters in the LEVEL menu. |
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•Check that the speakers and components are connected securely.
•Check that the connecting cords are away from a transformer or motor, and at least 10 feet away from a TV set or fluorescent light.
•Move your TV away from the audio components.
•Make sure you have grounded U SIGNAL GND terminal (only when a turntable is connected).
•The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.
There is no sound from the surround back speakers.
•Some discs have no Dolby Digital EX flag even though the packages have Dolby Digital EX logos. In this case, select “SB DEC ON” (page 34).
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