Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.

There is no sound or only a very low-level sound no matter which component is selected.

•Check that the speakers and components are connected correctly and securely.

•Check that both the receiver and all components are turned on.

•Check that you have selected the correct component on the receiver.

•Check that MASTER VOLUME –/+ is not set at “VOLUME MIN”.

•Check that the SPEAKERS (OFF/A/B/A+B) is not set to off (page 42).

•Check that the headphones are not connected.

•Press MUTING on the remote to cancel the muting function.

There is no sound from a specific component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

•Check that you have selected the correct component on the receiver.

There is no sound from one of the front speakers.

•Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the component may not be connected to the receiver correctly. Check that all the cords are fully inserted into the jacks on both the receiver and the component. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker which is not outputting any sound.

There is no sound from analog 2 channel sources.

•Check that the DIGITAL ASSIGN function is not used to reassign the digital audio input of another input to the selected input (page 35).

•Check that the INPUT MODE is not set to “COAX FIXED” or “OPT FIXED” (page 36).

•Check that you have not selected MULTI CH IN function.

There is no sound from digital sources (from

 

COAXIAL or OPTICAL input jack).

 

• Check that the DIGITAL ASSIGN function is not

 

used to reassign the digital audio input of another

 

input to the selected input (page 35).

 

• Check that the INPUT MODE is not set to

 

“ANALOG FIXED” (page 36). Check that the

 

INPUT MODE is not set to “COAX FIXED” for

 

the sources from OPTICAL input jack, or set to

 

 

“OPT FIXED” for the sources from COAXIAL

 

input jack.

Additional

• Check that you have not selected MULTI CH IN

 

function.

 

• Check that “DEC. PRI. XXXX” in the

 

CUSTOMIZE menu is set to “DEC. PRI. AUTO”.

 

The receiver cannot decode the input signal (e.g.

Information

• Check that the speakers and components are

DTS-CD) when set to “DEC. PRI. PCM”.

 

The left and right sounds are unbalanced or

 

reversed.

 

connected correctly and securely.

 

• Adjust balance parameters in the LEVEL menu.

 

There is severe hum or noise.

•Check that the speakers and components are connected securely.

•Check that the connecting cords are away from a transformer or motor, and at least 3 meters (10 feet) away from a TV set or fluorescent light.

•Move your TV away from the audio components.

•Make sure you have grounded U SIGNAL GND terminal (only when a turntable is connected).

•The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.

There is no sound from the surround back speakers.

•Some discs have no Dolby Digital EX flag even though the packages have Dolby Digital EX logos. In this case, select “ON” (page 39).

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57GB