Miscellaneous

Troubleshooting

If a problem appears, check the following troubleshooting guide first and perform whatever action is necessary to solve the problem. If the problem persists, turn off the printer and consult with your Sony dealer.

Symptom

Possible causes and remedies

The printer does not

• The printer is in the standby state (the

print even though

1 ON/STANDBY indicator is not lit).

images are being sent

t Press the 1 ON/STANDBY switch.

from the computer.

• The printer is not connected properly.

 

t Check the connections (page 10).

 

 

The printer does not

• An indicator on the printer is

print.

displaying an error status.

 

tRefer to “Explanation of Indicators”

 

on page 23 and take the appropriate

 

action.

 

 

The paper roll cannot

• The paper roll is being loaded with the

be loaded in the

colors of the paper holders and the

media tray.

colors on the media tray incorrectly

 

matched.

 

t Load the paper roll so that the

 

colors of the paper holders and the

 

colors on the media tray match

 

(page 15).

 

 

The paper does not

• The paper roll is loaded with the colors

feed.

of the paper holders and the colors of

 

the labels affixed to the paper roll

 

incorrectly matched.

 

t Load the paper roll so that the

 

colors of the paper holders and

 

colors of the labels affixed to the

 

paper roll match (page 14).

 

• The paper roll is loaded with the left

 

and right reversed (when the paper roll

 

has been reloaded).

 

t Load the paper roll in the proper

 

direction (page 15).

 

• The paper holder selector does not

 

match the size of the paper roll.

 

t Set the selector properly (page 13).

 

• The label affixed to the paper roll has

 

not been peeled off.

 

t Peel the label off properly

 

(page 15).

 

• The paper roll is wound to loosely.

 

t Rewind the paper roll and then load

 

it (page 18).

 

• The leading edge of the paper roll is

 

folded.

 

t Cut off the folded part so that the

 

paper becomes straight (page 24).

 

 

The print area is

• The paper holder selector does not

printed offset.

match the size of the paper roll.

 

tSet the selector properly (page 13).

 

 

There are marks and

• The thermal head is dirty.

stripes on the print

t Perform the cleaning operation

side.

(page 19).

 

 

Symptom

Possible causes and remedies

The media tray

• The power may have been turned off

cannot be opened.

during the printing operation.

 

tPress the 1 ON/STANDBY switch

 

to turn on the power of the printer

 

and initialize the printer.

 

• The printer may not have been able to

 

recover from an error.

 

tPress the 1 ON/STANDBY switch

 

to enter the standby state and then

 

press the 1 ON/STANDBY switch

 

again to turn on the power. If the

 

media tray still cannot be opened,

 

press the 1 ON/STANDBY switch

 

to enter the standby state and then

 

disconnect the power cord and

 

contact your dealer.

 

 

The fan turns when

• The printer is performing temperature

the printer is in the

control. This is not a malfunction.

ready state.

 

 

 

22 Troubleshooting