Miscellaneous

If a paper jam occurs

While the printer is printing, if the ALARM indicator lights and any of the following messages appears on the computer monitor, it is possible that a paper jam has occurred in the printer:

“A paper jam has occurred. Remove the jammed paper.” “A paper jam has occurred. Printing has stopped. Remove the jammed paper and then resume printing.”

“There is a problem with a motor or a sensor. Printing has stopped. Turn the printer off and then back on again, and then resume printing.”

If a paper jam has occurred, follow the procedure described below to check the status of the paper roll.

1 Make sure that the printer is not performing an operation, and then pull out the media tray.

Lock released

If there is no printing on the paper

Make sure that the leading edge of the paper is not creased or wrinkled.

If the leading edge is creased or the paper is wrinkled, cut off the leading edge or wrinkled portion with a pair of scissors or the like.

3 Tighten any looseness in the paper roll (page 18), and close the media tray cover until it snaps into place.

4 Insert the media tray into the printer.

To the printer

Note

If the media tray does not pull out, do not force it out. Press the 1 ON/STANDBY switch to enter the standby state, and then press the switch again to turn the printer ON. Try pulling the media tray again after the printer finishes initializing.

2 Open the media tray cover, check whether there is printing on the paper, and cut the paper.

Cut the paper as follows.

If there is printing on the paper

Cut off the printed portion with a pair of scissors.

Notes

•When removing the paper roll, be sure to place the media tray on a stable surface before beginning.

•If you drop the media tray while it contains a paper roll, it could cause personal injury. When removing and inserting the media tray, be sure to use both hands, with one hand holding the handle and the other hand supporting the media tray from the bottom.

•When cutting the paper roll, be sure to cut so that the leading edge of the paper is straight. Loading the paper into the printer with the leading edge cut as follows may result in damage to the printer.

24 If a paper jam occurs