Sony UP-GR700 Troubleshooting, Recoverable error numbers and error messages

Recoverable error numbers and error messages

When the following error numbers and error messages appear, take the remedy next to each message.

Message	Description and remedy
W50	Printer not ready.
W51	Ink ribbon has run out.
	Please replace the ink ribbon.
W52	Please place the proper size of paper
	and ink ribbon in the printer.
	Also, check the paper size setting of
	the printer driver.
W53	Front door is open.
	Please close the door.
W54	Ink ribbon is not set.
	Please set an ink ribbon.
W55	Paper roll is empty.
	Please replace the paper roll.
W56	Paper is not loaded properly.
	Please re-set the paper roll into the
	printer.
W57	Please place the proper size of paper
	and ink ribbon in the printer.
	Also, check the paper size setting of
	the printer driver.
W58	Front door is open.
	Please close the door.
W59	Received an invalid command.
	Please try printing again.
W60	Received an invalid parameter.
	Please try printing again.
W61	Printer is initializing.
	Please wait a minute.
W73	Failed to detect the ribbon mark.
	Please check the ink ribbon.
W74	USB cable is not connected.
W75	Data transfer failed.
	Please try printing again.
W78	Ink ribbon is not working.
	Please try printing again.
W79	Head unit position is abnormal.
	Please try printing again.

Troubleshooting

Before submitting the product for repair, please recheck the following. If the unit still does not operate properly, contact your supplier or the nearest Sony Service Center.

Problem	Cause and Remedy
Cannot load the paper	• The paper roll is not load correctly
	to the paper core shaft.
	tLoad the paper roll to the paper
	core shaft, paying attention to
	the direction of the seal attached
	to the paper roll. (page 11)
	• The paper leading edge of the paper
	is not fed to the correct position.
	tFeed the paper leading edge of
	the paper to the correct position
	where you can see it through the
	three holes. (page 9)
The paper is ejected	The left plate of the paper core shaft is
crookedly, or a blank	not inserted firmly.
portion that is not	tInsert the left plate until the white
printed appears on the	portion appears through the four
printout.	holes of the left plate. (page 12)
The printer did not	• The printer is not turned on.
feed the correct	tTurn the printer on.
amount of paper	• The front door is not closed.
automatically when	tClose the front door firmly and
you closed the front	confirm that the STATUS
door after loading the	indicator is lit in blue.
paper roll and ink
ribbon.
Cannot load the ink	You may be trying to load the take-up
ribbon	ribbon and supply-side ribbon
	wrongly.
	tLoad the ink ribbon after matching
	the colors of the bobbins of the ink
	ribbon and those of ribbon gears of
	the printer correctly. (page 13)
Paper is left even	This is not a malfunction. Extra sheets
though the error	of paper are provided with each roll of
number “W55” and	paper.
the error message	tRemove the current paper roll and
“Paper roll is empty.	load a new ink ribbon and paper
Please replace the	roll. (page 9)
paper roll” are
displayed.
Ink ribbon is left even	This is not a malfunction. Extra ink
though the error	ribbon is provided.
number “W51” and	tRemove the current ink ribbon and
the error message “Ink	load a new ink ribbon and paper
ribbon has run out.	roll. (page 9)
Please replace the ink
ribbon.” are displayed.
A vertical white stripe	Dust may have accumulated on the
appears on the	thermal head.
printout.	tClean the thermal head elements
	with a soft cloth moistened with
	alcohol. (page 20)

Miscellaneous

Troubleshooting 23