Symptom

Cause/Remedy

Still images and movie

Light may be reflected in images captured under

images downloaded

 

fluorescent light.

from the camera

If the downloaded image contains dark patches, red or

appear grainy on the

 

green noise may appear.

display.

 

The lens is dirty.

 

 

 

c Clean the lens.

 

The image is out of focus.

 

 

c Focus the image using the focus ring.

 

 

You cannot adjust the

Depending on the computer you are using, you may not be able

speaker volume using

to use the Fn key to adjust the volume when the camera is

the Fn key.

connected to your computer. Open the volume control from the

 

taskbar and adjust the volume (page 14).

When downloading movies from the camera, frame dropout occurs and sound is interrupted.

If multiple software applications are open concurrently, the processing speed of your computer may be exceeded. Close any software applications you are not using.

Your computer’s power management function is enabled. c Check the CPU speed setting for your computer. For

setting details, refer to the manuals provided with your computer.

Images downloaded

Images may stop for a few seconds in the following

from the camera stop

situations. However, this is not a defect.

for a few seconds.

When the CPU load is too heavy.

 

When a keyboard shortcut that uses the Fn key is performed.

 

 

 

Images downloaded

Multiple software applications are running concurrently.

from the camera are

 

c Close any unnecessary software applications.

not displayed.

Depending on the screen mode and number of colors your

 

 

 

computer is using, as well as other conditions of use,

 

 

available video memory may be insufficient.

 

 

c Reduce the resolution, or reduce the number of colors

 

 

used.

 

If you perform the above procedure and the images still do

 

 

not appear, restart your computer.

 

The images from the camera cannot be shown on the two

 

 

displays or more. When it is necessary to display on the

 

 

external monitor, refer to the manuals of your computer.

 

 

 

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