Symptom

Cause/Remedy

Compared to the

If lighting such as floor lamp is in the background, faces, etc.

background, the

might appear dark. In that case, use the Backlight Comp

subject is dark.

function (page 12).

 

 

 

When using the

•

Depending on your network environment, the

VIDEO chatting

 

communication bandwidth may not be sufficient. Connect

software, audio is

 

to a network with a higher bandwidth.

choppy and difficult to

•

The sound in software is muted.

hear.

c Depending on the VIDEO chatting software, the auto voice

 

 

 

adjustment might be operated. To return to microphone

 

 

input, open the volume control from the task bar and adjust

 

 

the volume (page 14).

 

 

The image from the

If a computer equipped with features, such as zoom/rotation/

camera becomes

zoom in, is connected to the camera, if these features are

mosaic.

operated while using the camera, images might become

 

mosaic.

 

c Wait until the problem corrects itself or restart the software

 

 

used with the camera, correcting the problem.

 

c Before using these buttons, close the software used with

 

 

the camera.

 

 

The “Effects” setting

The zoom function or the face tracking function in the

screen in the

“Zoom” setting screen is turned on.

“Property” screen is

c The zoom function, the face tracking function and the

 

not available.

function of the “Effects” setting screen cannot be used

 

 

simultaneously. Turn off the zoom functions and/or the

 

face tracking function in the “Zoom” setting screen when

 

using function(s) of the “Effects” setting screen (page 12).

 

 

Block noise occurs in the image of the camera.

cTo display a high quality image, this camera keeps a specified USB transfer band open. Noise may occur on the screen if there is a shortage of space, depending on your computer or if you use other devices together at the same time. In this case, use this camera only, and disconnect other devices from the USB ports.

Software for using this

c If you do not update Windows to the latest version,

camera is unstable.

Windows operation may be unstable. In this case, update

 

Windows before using the camera. For details on updating,

 

refer to Microsoft’s website.

The screen blinks.

c Change the White Balance setting to 60 Hz via the

 

“Settings” tab of “Property.”

 

 

When you change the

c Video frame size of 1,280 ⋅ 1,024 captures up to 7 frames/

size for still images to

seconds. For this reason, the screen images appear more

1,280 ⋅ 1,024, the

slowly than other sizes, but this is not a malfunction.

image does not move

 

smoothly in the screen.

 

 

 

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