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Symptom | Cause/Remedy | ||
Compared to the | If lighting such as floor lamp is in the background, faces, etc. | ||
background, the | might appear dark. In that case, use the Backlight Comp | ||
subject is dark. | function (page 12). | ||
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When using the | • | Depending on your network environment, the | |
VIDEO chatting |
| communication bandwidth may not be sufficient. Connect | |
software, audio is |
| to a network with a higher bandwidth. | |
choppy and difficult to | • | The sound in software is muted. | |
hear. | |||
c Depending on the VIDEO chatting software, the auto voice | |||
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| adjustment might be operated. To return to microphone | |
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| input, open the volume control from the task bar and adjust | |
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| the volume (page 14). | |
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The image from the | If a computer equipped with features, such as zoom/rotation/ | ||
camera becomes | zoom in, is connected to the camera, if these features are | ||
mosaic. | operated while using the camera, images might become | ||
| mosaic. | ||
| c Wait until the problem corrects itself or restart the software | ||
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| used with the camera, correcting the problem. | |
| c Before using these buttons, close the software used with | ||
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| the camera. | |
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The “Effects” setting | The zoom function or the face tracking function in the | ||
screen in the | “Zoom” setting screen is turned on. | ||
“Property” screen is | c The zoom function, the face tracking function and the | ||
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not available. | function of the “Effects” setting screen cannot be used |
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| simultaneously. Turn off the zoom functions and/or the |
| face tracking function in the “Zoom” setting screen when |
| using function(s) of the “Effects” setting screen (page 12). |
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Block noise occurs in the image of the camera.
cTo display a high quality image, this camera keeps a specified USB transfer band open. Noise may occur on the screen if there is a shortage of space, depending on your computer or if you use other devices together at the same time. In this case, use this camera only, and disconnect other devices from the USB ports.
Software for using this | c If you do not update Windows to the latest version, |
camera is unstable. | Windows operation may be unstable. In this case, update |
| Windows before using the camera. For details on updating, |
| refer to Microsoft’s website. |
The screen blinks. | c Change the White Balance setting to 60 Hz via the |
| “Settings” tab of “Property.” |
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When you change the | c Video frame size of 1,280 ⋅ 1,024 captures up to 7 frames/ |
size for still images to | seconds. For this reason, the screen images appear more |
1,280 ⋅ 1,024, the | slowly than other sizes, but this is not a malfunction. |
image does not move |
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smoothly in the screen. |
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