Other Information

Troubleshooting

Problem

Possible Remedies

 

 

No picture

❏ If your DTV does not turn on, and a red light keeps flashing, your DTV

(screen not lit),

 

may need service. Call your local Sony Service Center.

no sound

❏ Make sure the power cord is plugged in.

 

❏ Push the power button on the front of the DTV.

 

❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to

 

 

TV. When watching connected equipment, set to VIDEO 1, 2, 3, 4, 5 or 6, as

 

 

appropriate.

 

❏ Try another channel (it could be station trouble).

 

 

Remote control

❏ Batteries could be weak. Replace the batteries.

does not operate

❏ Press TV (FUNCTION) when operating the DTV.

 

❏ Make sure the DTV’s power cord is connected securely to the wall outlet.

 

❏ Locate the DTV at least 3-4 feet away from fluorescent lights.

 

❏ Check the orientation of the batteries.

 

 

Dark, poor or no

❏ Adjust the Picture setting in the Video menu (see page 46).

picture (screen lit),

❏ Adjust the Brightness setting in the Video menu (see page 46).

good sound

❏

Check antenna/cable connections.

 

 

Good picture,

❏ Press MUTING so that Muting disappears from the screen (see page 4).

no sound

 

 

 

 

Cannot receive upper

❏ Use Auto Program in the Channel Setup menu to add receivable channels

channels (UHF) when

 

that are not presently in memory (see page 52).

using an antenna

 

 

 

 

No color

❏ Adjust the Color settings in the Video menu (see page 46).

 

 

Only snow and noise

❏ Check the antenna/cable connections.

appear on the screen

❏ Try another channel (it could be station trouble).

 

❏ Press ANT to change the input mode (see page 4).

 

 

Picture is displayed, but

❏ Try setting the Picture Mode to Game (see page 46).

snow or noise is obvious

 

 

 

 

Only a black screen appears

❏ Indicates there is no signal for the digital channel you are tuned to.

 

 

 

Dotted lines

❏

Adjust the antenna.

or stripes

❏ Move the DTV away from noise sources such as cars, neon signs, or hair-

 

 

dryers.

 

 

DTV is fixed to one channel

❏ Use Auto Program in the Channel Setup menu to add receivable channels

 

 

that are not presently in memory (see page 52).

 

❏ Check your Channel Fix settings (see pag e52).

 

 

Double images or ghosts

❏ Use a highly directional outdoor antenna or a cable (if the problem is

 

 

caused by reflections from nearby mountains or tall buildings).

 

 

Cannot select menu item

❏ If the item you want to choose appears in gray, it is not available to be

 

 

selected.

 

 

Cannot receive any

❏ Use Auto Program in the Channel Setup menu to add receivable channels

channels when using

 

that are not presently in memory (see page 52).

cable TV

❏ Check your cable settings.

 

 

 

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